Customer Success Manager

FNBTech | Bevager - Dallas, TX

Full-time$45,000 - $55,000 a year

FNBTech | Bevager is a fast-paced startup. We need energetic, entrepreneurial people to join our team and expand their skills while adding value to our growing organization!

This role is a blend of Customer Service, Sales, Training, and Project Coordinator.

Customer Service - We are a customer-centric organization. You must embrace or department motto "Serve everyone consistently with mindful action and enthusiasm!"

Sales - Make sure the customer is getting more value than they pay for and seek opportunities to introduce them to everything we offer.

Training - You will be called upon to deliver platform training to the customers as their needs evolve.

Project Coordination - As we add new customers (a daily occurrence) and our customers add our platform to new locations, you will work with various departments to make sure implementations stay on track.

You will always have something to do and no shortage of opportunities to learn new skills.

Speaking of skills, in our Dallas office we all get to learn via the 4-weeks of Customer Support Training. After training, you will take calls, answer emails, provide support via chat and more.

If you haven't managed accounts, this is not the role for you. We need people who can learn our platform via in-house training and hit the ground ready to take care of our customers.

Still interested?

What we need from you:

  • SaaS Account Management (Highly preferred)
  • 3+ years of experience in Customer Success, Account Management, Consulting, Solutions Engineering or related field
  • Exceptional communications skills
  • Mastery in providing unquestionably fantastic service to your accounts
  • Intrinsic drive for success
  • Top-Shelf problem-solving skills
  • Strong training, presentation, meeting facilitation, and written communication skills
  • Experience in the Hospitality industry a plus
  • Must be located within easy commuting distance to our office in the Addison area

Does the life below sound like something you are excited to do?

  • Scheduling and leading new customer implementations
  • Organizing pre-kickoff calls
  • Assisting customers with technical issues
  • Launching accounts with GO LIVE calls between Customer Success, Customers, and others
  • Providing initial and proactive training
  • Engage closely with key customer contacts
  • Managing on-going relationships with key accounts
  • Being the customer's advocate
  • Working cross-functionally with all business teams
  • Delivering consistent and robust customer-centric processes
  • Providing critical training for each customer during and after implementations
  • Teaming with Sales to successfully seize identified expansion opportunities
  • Engaging departmental leaders
  • Driving deep adoption of the FNBTech solutions

Here is what we offer:

  • Join a highly motivated and intelligent team with startup and enterprise experience
  • A fast-paced learning environment with significant availability for new opportunities
  • Competitive salary with potential stock options
  • Medical coverage
  • Unlimited PTO

Job Type: Full-time

Salary: $45,000.00 to $55,000.00 /year

Additional Compensation:

  • Other forms

Work Location:

  • One location