Training Systems Support Specialist

Applied Research Associates, Inc - Niceville, FL4.0

Full-timeEstimated: $32,000 - $43,000 a year
As a Training Systems Support Specialist, you will gain knowledge and experience:

Imaging laptops and downloading data from the laptops following training events
Trouble-shooting laptop performance issues
Manage inventory and lifecycle of training equipment
Installing updates, patches and loading drivers on information systems
Resolving IT tickets and providing IT support to over 50 end users ensuring the continued smooth operation of both unclassified and classified networks
Assisting with the operation and maintenance of IT systems/networks within a DoD environment
Assisting IT lead with assigned tasks
Managing training event equipment shipments (CONUS/OCONUS)

Image laptops, prepare training shipments, create/track shipments and manage equipment inventory
Support training events by being the point of contact for all IT-related equipment issues
Monitor systems/network advising senior staff of network failure/degradation or security issues
Perform cybersecurity duties (as directed)
The ideal candidate will be a hard-working, detail-oriented team player capable of imaging laptops. As part of our training branch, this person will be comfortable working independently but also enjoy working collaboratively and building close relationships with colleagues. Applicant must be self-motivated, have the ability to work independently, be ready to learn and is happy to support occasional out of hours work, as well as limited travel within the continental US.

Competency Areas:
Help Desk
Basic computer skills
Trouble-shooting PC/network problems
Clear, courteous, and professional communicative skills
IT experience in a secure government environment would be a distinct advantage to the applicant. Ability to obtain Security + certification required. Must be able to lift 35 lbs. sit, stand, walk, and climb ladders unassisted. Position requires a high school diploma with three to four years of related IT experience. Education may be accepted in lieu of experience. Positions affords opportunity for growth and advancement.

Company Details

ARA is an employee-owned company with an attractive benefit package that includes 401-K, Employee Stock Ownership, Flexible Spending Plan and various insurance options. Our specialty is finding innovative solutions to complex technical problems. We are seeking talented and motivated individuals who can help us meet our objective of providing quality service to our customers. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Applicant must be a United States citizen and be able to obtain and maintain an Active DoD Security Clearance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.