Inspire and deliver exceptional value to travelers around the globe as part of the Apple Leisure Group (ALG) team! Our vision is to be the best-in-class and largest all-inclusive resort management and travel services provider, differentiated by the collaboration of our unique resort and distribution brands.
Grow your career as a B2C Travel Consultant within Apple Leisure Group in our Phoenix call center. In this role you will field inbound calls from customers seeking assistance with booking leisure travel with one of our world-class business-to-consumer brands (Apple Vacations, Cheap Caribbean, Southwest Vacations, United Vacations, Beachbound).
This is a fast-paced, fun, and casual environment, where you have the potential to earn uncapped commissions based on your performance. If you like a competitive, upbeat environment where you can be paid based on your own results, this could be the sales team you’ve been looking for.
Pay during training is $15.00 per hour, which moves to a hourly base rate plus incentive after training, where you could potentially make $40,000+ based on your own performance.
This class starts January 13, 2020, so start the New Year off with a new career!
A successful B2C Travel Consultant will:
Assist customers with making new reservations
Communicate and uphold policies pertaining to fulfillment of consumer's expectations
Focus on sales opportunities, increase vacation value by offering options and upgrades that enhance the customer experience
Utilize multiple systems efficiently to accurately make new bookings
Focus on sales skills with attention to detail to decrease errors and maintain profitability
Resolve technical errors independently
Report system and product disruptions to service
Act as the voice of the consumer and provide feedback for process improvements
High School Diploma or equivalent required
1-3 years of Customer Service experience and computer proficiency required
3-5 years of sales experience preferred
Elevated sales and customer service skills
Be able to communicate with others via voice, email and chat clearly and concisely
Ability to cross train to multiple brands and provide multi-functional support
Ability to navigate multiple systems including MS Office, internet, and proprietary systems
Ability to quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing
About Apple Leisure Group
Apple Leisure Group® (ALG) is the leading North American travel, hospitality and leisure management group with the only vertically-integrated business model, serving travelers and destinations worldwide. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: the largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands, brand management of 5-star and 4-star luxury resorts through AMResorts® award-winning brand portfolio; best-in-class destination management services provided by Amstar DMC and Worldstar®, the exclusive loyalty program Unlimited Vacation Club®; and the innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers. To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers – they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
About CHEAP CARIBBEAN
Founded in 2000, CheapCaribbean® is an online travel agency (OTA) with a passion with for the beach, serving vacation packages to Mexico, the Caribbean and Central America. CheapCaribbean sets themselves apart with their knowledgeable, U.S.-based agents, unique, insider content about hotels and destinations, travel tips and so much more.
For travelers who love the beach, BeachBound® is a vacation brand that offers an array of beaches in over 70 destinations worldwide. BeachBound is different from other travel sites, offering uniquely curated beach experiences, encompassing beach, culture, adventure and so much more.
About SOUTHWEST VACATIONS
Southwest Vacations® is committed to its customers, and has the goal of providing them with a superb vacation experience from beginning to end - From the planning stages, to the vacation itself, and all the way to their return home.
About UNITED VACATIONS
As the official vacation brand of United Airlines®, with access to the airline’s worldwide route network, United Vacations® offers the best prices, policies and benefits on United Airlines in the industry.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
Medical, Dental and Vision Insurance
Basic Life Insurance
Short & Long Term Disability
Corporate Wellness Program
Travel Discounts & Deals
Paid Time Off & Holidays
401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.