The Manager, Content Project Management will focus on the program management & governance of all aspects of externally funded/monetized content creation and distribution. This role will provide project management support for cross-functional aspects of projects, systems, tools and processes and will work with multiple teams across our content supply chain including content Commerce Marketing, Brand Advocates, Brand Creative, Product management, Creative Services, and On Line Merchandising and Content Experiences to plan and manage implementation of content from conception through final product delivery and reporting and analysis.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
50% - Manage Projects: Define & drive projects, managing key dates & communication for content development and distribution. Manage bottlenecks & escalations, anticipate & make trade-offs, balance the business needs vs technical constraints & maximize benefits to build great customer experiences. Develop documentation, attend/lead project meetings.
30% - Develop Partnerships: Deep understanding of the Content Supply Chain and CMS infrastructure that affects content development and deployment. Partner with product management to help drive prioritization of key features and functionality needed to create and distribute content.
20% - Communication and Alignment: Increase communication across content supply chain stakeholders - keeping everyone aligned & aware of any changes or risks to content delivery. Conduct frequent check-ins with all stakeholders. Communicate progress, demonstrate the operations of new features/functionality, collect feedback & identify gaps.
NATURE AND SCOPE
This position reports to the Director Creative Services
This position has 4 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
5+ years of relevant work experience and background in content creation
PMP certification Demonstrated success building buy-in for innovation
Excellent business operations, project management, analytical, needs requirement & organizational skills, quick learner, IT literacy, numeracy, initiative, problem solving, rigor & attention to detail.
Excellent client service, communication & change management, collaboration, negotiation & influencing skills to manage diverse groups to reach successful outcomes. Knowledge of E-commerce KPIs and Technology
Able to work independently, be a collaborative team player, with excellent time management & prioritization skills, able to manage a heavy workload, multiple tasks, competing priorities & tight deadlines, maintaining complete control over process at all times.
Knowledge, Skills, Abilities and Competencies:Collaborates:
Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Decision Quality: Making good and timely decisions that keep the organization moving forward
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Results: Consistently achieving results, even under tough circumstances
Ensures Accountability: Holding self and others accountable to meet commitments
Manages Conflict: Handling conflict situations effectively with minimal noise
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals