Fraud Verification Specialist (Customer Service)

Discover Financial Services - New Albany, OH3.9

Full-time
Discover. A more rewarding way to work.

At Discover Financial Services, you’ll find yourself in the company of some of the industry’s smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.

Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:

Job Description:
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. Were all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

Class Start Date: May 13th, 2019

FULL TIME

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life. These include:

Paid time off (at minimum, 20 personal days + 7 holidays per year)
Tuition Reimbursement for eligible US based employees
401K with company match and fixed contribution
Employee Stock Purchase Plan
Full service cafeteria featuring Starbucks and subsidized Mindful options
Access to fitness center
Opportunities to volunteer in the community
Development groups and training
On-site Health Clinics
Onsite Employee Assistance Program Counselors
Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)
Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)
Responsible for resolving Cardmember inquiries regarding a fraud- or security-related concern. Some examples include: verifying flagged transactions, caller authentication, reporting an account as fraud, etc. Takes incoming calls and referrals from other departments, and may make outbound calls at times.

Responsibilities

Handles inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc., utilizing excellent customer service skills.
Collects necessary information and completes a fraud report when the customer confirms unauthorized account activity.
Ensures proper follow-up or escalation of account based on call outcome.
Makes outbound calls to verify account activity with the customer.
Shifts Available: 6:00am – 2:30pm,7:00am -3:30pm, 8:00am -4:30pm,7:30am-4:00pm
Training: 8:00am- 4:30pm
Compensation: 15.25/hr
INDDFS

Skills:
Preferred Qualifications

If we had our say, we’d also look for:
H.S. Diploma or GED
1+ years of experience in Call Center/Customer Service
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.