IT Technical Support Specialist

Lang Company - Bowling Green, KY (30+ days ago)


Our Technical Support Specialist are responsible for maintaining user uptime through remote monitoring, and remote/onsite maintenance, trouble-shooting and problem resolution while promoting a positive company image through exceptional customer service.

Responsibilities:

  • Resolve customer issues with their computers, networks, peripherals, software and services.
  • Implement and maintain proactive best practices to insure optimal uptime for our customers.
  • Work within our ticketing system to insure SLA compliance, follow-up, and escalation.
  • Input accurate and detailed information in our ticket system and knowledge base.
  • Diagnose, research and troubleshoot issues in a timely manner.
  • Work well with the team to insure our customers are well served.
  • Perform after hours support as part of team rotation.

Requirements & Qualifications:

  • Basic knowledge of all supported Microsoft desktop operating systems and Microsoft Office.
  • Knowledge of Active Directory, DNS (Internal and Internet), Mac OS, Network Management Technologies (WMI, SNMP), and Group Policy.
  • Two years of technical support experience or equivalent.
  • Excellent written and verbal communication skills.

You should be:

  • Professional, empathetic, and personable.
  • Work well under pressure.
  • A+ & N+ certifications are not required but are a plus.
  • Have the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused.
  • Ability to convey technical concepts and recommendations to non-technical people.
  • Valid driver’s license with reliable transportation.

Compensation

· Lang Company provides a competitive salary, a full benefits package, and an opportunity to grow and advance in our growing company. This is a full time, permanent position.

Job Type: Full-time

Experience:

  • IT technical support: 2 years

Education:

  • High school

Location:

  • Bowling Green, KY

Work authorization:

  • United States