Director of Retail and Event Operations

Trillium Brewing Company LLC - Boston, MA (30+ days ago)

Job Description

Director of Retail and Event Operations for Trillium Brewing Company

Trillium Brewing Company is a family run craft brewery looking for an experienced Director of Retail and Event Operations to join our growing team! Teamwork, integrity, and a passion for producing high quality beer is what drives our company's success. The Director of Retail and Event Operations is a full-time key leadership position in the company that will work directly with owners Esther and JC, assisting as we move into the next phase of operations and growth within our company. We are seeking an experienced, motivated, and well-organized professional whose dedication and initiative will help propel Trillium to achieve its most important goals.

As Director of Retail and Event Operations, you collaborate across departments- driving sales, managing inventory, displaying merchandise, overseeing financial reporting, providing exemplary hospitality, and building and maintaining relationships. The Director of Retail and Event Operations is responsible for the overall direction and coordination of the business operations, sales, and customer service of our multiple locations. This individual will oversee the Retail and Event teams, and partner with the rest of the business departments for strategic planning and operational efficiency. This position is fast-paced and the candidate will spend time in the field overseeing operations in multiple locations in a 25-mile radius of each other, with a majority of their time at the corporate office. This position will also oversee the successful generation and execution of off-site events and the seasonal beer gardens.

Essential Job Duties and Responsibilities:
Business Intelligence

Refine and execute the sales strategy by partnering with the Marketing, Production, and Operations departments and managing the Retail and Programming teams in a result-oriented, timely, and fiscally responsible manner
Continuously, proactively analyze performance, and develop and recommend action plans in support of revenue optimization.
Ensure operational policies and procedures are developed, effectively implemented, and maintained to achieve organizational consistency and efficiency throughout the Retail channels
Ensure correct execution of marketing, operations, and event management guidelines
Partner with Operations for timely, consistent, and effective outbound and inbound communication within multiple locations
Demonstrate strategic business acumen with a keen focus on achieving and monitoring all field KPIs and other key business drivers that directly impact the customer experience; and understand their specific nuances to make recommendations to achieve results
Visual Merchandising- manage training and systems for routine and seasonal displays- idea generation, promotions, and display management
Staff Management and Development

Retain, develop, and recruit Retail and Event teams reflecting the premium brand image, business understanding, and commitment to achieving desired results
Consistent execution and proactive evaluation of meaningful and sustainable training programs utilizing appropriate teaching methods and learning techniques; this includes but is not limited to: General Manager, Assistant and Program Managers, and Leadership Development. Additionally, provide train-the-trainer support to General Managers and Program Managers, as appropriate
Lead by example; inspire, motivate, mentor, and educate the Retail and Event teams while collectively building a hospitality and retail service culture
Liaise with peers in Operations, Production, Development, Facilities, and Marketing to deliver cohesive branding and an extraordinary guest experience
Partner with Human Resources to address employee relations issues; identify appropriate training and/or coaching opportunities and follow up to ensure effective, legally compliant, and consistent resolutions are reached
Set clear targets for operational standards and work with Facilities management, ensuring safety and risk management
Deliver clear performance expectations, routine supervision and performance evaluations with fair and timely feedback for growth and development
Fiscal Responsibility

Consistently achieve sales goals while operating within budgetary constraints to contribute to overall profitability; ensure direct reports maintain fiscal discipline and operate within budgetary guidelines, especially labor costs, without sacrificing the customer experience
Direct and maintain a viable loss prevention program to include a comprehensive LP awareness campaign for Retail; track and report all activities to Executive Management
Partner with Finance, Operations, and Human Resources to monitor and/or to ensure retail shortage and loss/asset prevention issues are investigated and resolved in a timely manner

Additional duties may be assigned as necessary.

Desired Qualifications & Abilities


Minimum of 10 years of experience in multi-store, retail management/supervisory experience
Craft beverage industry and/or restaurant and hospitality industry experience a plus
Knowledge, Skills, and Abilities

Process and results driven leader with the ability to manager and deliver goals
Ability to monitor performance and adjust accordingly
Analytical/ critical thinking with strong organizational skills
Strong capacity to both lead and participate in cross-functional teams to define issues and agree on processes, strategies, and outcomes
PC skills, specifically Microsoft Office (Excel, Access, Word, and PowerPoint)
A self-motivated approach, requiring limited oversight
Extremely detail-oriented work ethic
Impeccable leadership and communication skills; verbal, written
Ability to travel with a 25-mile radius

Medical and Dental benefits (with employer contributions)
401k plan
Paid time off
Free beer and Trillium Merchandise
Trillium discounts