Call Center Representative

Enova - Arlington Heights, IL

Full-time

**Reminder: This role is located in Gurnee, IL. Please only apply if you are comfortable with the commute to 1275 Tri State Parkway Gurnee, IL 60031 (Near Gurnee Mills Mall & I-94).

Why work for Enova?

We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That’s all due to our excellent Customer Service team, but we need your help to make our team even stronger!

With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.

Are you excited about this opportunity? Read on…

What is the Operations Team?

Operations is the backbone of our business! Here in the call center; we process loans, assist customers through the application process, provide excellent customer service, and follow up on past due accounts. As a member of the Enova Ops team, you’ll be trained to do a little bit of each in order to best be equipped to service our customers, but as a Customer Service Representative you will primarily focus on the following:

What you’ll do as an Call Center Representative (Customer Service & Sales):

  • Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information
  • Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services
  • Convert leads into completed loan applications
  • Contact existing customers to address questions or to follow up on current marketing campaigns
  • Contact potential customers who have not completed a loan application
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management

You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • Proven experience succeeding in a metrics-driven environment
  • The ability to speak to prior goals and performance metrics
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Computer savvy (word processing, data entry, internet, spreadsheets
  • Possess intermediate reading, writing, and arithmetic skills
  • Access to reliable transportation and availability to work evening hours and some weekends

Available Shifts:
Must be available to work between the hours of 10:00am - 10:00pm. Most schedules do include one weekend day in the morning.

Pay & Benefits:
The pay is $14/hr plus a shift differential for select shifts, ($14.00 base pay + .80c to $1.00 shift differential once out of training for selected shifts) and the opportunity to earn a bonus over and above your regular pay.

Location:
1275 Tri State Parkway
Gurnee, IL 60031
(Near Gurnee Mills Mall & I-94)

Hire Status:

  • Full Time Positions(No part time or remote positions available)
  • Temp-to-Hire- After working 90 days, your performance will be evaluated for conversion. You will be offered competitive benefits and you will also be provided with opportunities to progress into higher levels of responsibility.
  • Direct Hire- Are you currently working full time with benefits and looking for a change? Are you a recent college grad? Please ask us about our direct Hire opportunities!

About Us:

Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.

Job Type: Full-time

Salary: $14.00 /hour

Education:

  • High school or equivalent (Required)