HANA Center (HANA) is a Chicago-area, community-based non-profit organization working to meet the critical needs of Korean, Asian American, and multiethnic immigrant communities and build power toward systemic change. HANA Center has offices in Chicago and Prospect Heights, Illinois.
HANA’s Senior Services & Public Benefits program assists more than 3,250 low-income and limited English-speaking community members each year to navigate and enroll in Social Security, Medicare, Medicaid, LIHEAP, SNAP, and other supports and services, also facilitating Alzheimer’s prevention services and HANA’s annual health fair.
Position Summary:
HANA’s bilingual Senior Services & Public Benefits Coordinator is responsible for providing in-language education, navigation, and case management to support low-income, limited English-speaking immigrant community members to access a full range of public benefits and related services.This position requires an employee to work at HANA’s Chicago and Prospect Heights offices.
Major Responsibilities:
- Provide intake, assessment, and navigation to support eligible immigrants and refugees to apply for a full range of public benefits, including Medicaid, All Kids, SNAP, Benefits Access, VTTC applications, and CEDA applications (LIHEAP, PIPP, etc.)
- Hold virtual and on-site meetings with community members and their family members to develop client-directed service plans and periodic follow-up appointments to assess progress toward goals
- Follow up on pending casework and maintain communication with clients via phone, email, text, or mail regarding missing documentation necessary for submission of application/approval
- Perform a variety of administrative duties, including answering phones, taking and delivering messages, processing incoming and outgoing mail, making copies, and e-filing records
- Assist community members with interpretation/translation of critical documents
- Advocate and mediate with DHS and other agency staff to help community members understand eligibility criteria, problem-solve, and maintain benefits once received
- Provide information and facilitate referrals for community members to comprehensive health and other critical supports within and beyond the HANA Center
- Participate in all required training and stay informed regarding evolving benefits eligibility guidelines, providing training and technical assistance for other HANA team members as needed
- Facilitate outreach to promote public awareness and educate potentially eligible community members about available benefits and public health programs
- Actively participate and encourage staff and families to engage in HANA’s organizing campaigns
- Ensure accurate and timely data collection and reporting, following guidelines
- Keep daily records of client phone calls, accurate and thorough client files, and case notes, enter data into the SSPB data sheet, Salesforce, and use Charity Tracker to ensure we meet our grant objectives.
- Safeguard community member confidentiality at all times; maintain secure record-keeping and disclose sensitive information on a need-to-know basis only
- Identify and develop community resources to expand public benefits and health programs, including resources for undocumented community members
- Participate in organizational staff development and team-building activities
- Perform other duties as assigned
Qualifications:
- Commitment to immigrant rights and social, economic, and racial justice
- A belief in communities’ ability to support each other, organize, and achieve desired goals together
- Experience working on Korean American, Asian American, immigrant community issues, and/or social, economic, and racial justice issues preferred
- Minimum 2 years of experience in public health, social services, and/or benefits services preferred
- Bachelor's degree in social work or related field preferred
- Basic computer proficiency required; experience with Microsoft and Google suites strongly preferred; experience using Salesforce for case management is a plus
- Bilingual proficiency in Spanish and English is required
- Excellent time management, organization, and ability to prioritize multiple projects and deadlines
- Excellent interpersonal, oral, and written communication skills
- Ability to work well independently with minimal supervision and contribute collaboratively to a team
- Solution-oriented mindset; demonstrated ability to take initiative, critically analyze issues, and advance innovative solutions
- Flexibility to work some evenings and weekends as required
- Ability to work remotely if needed, providing services electronically via computer and telephone
- A valid driver’s license, car, and car insurance are strongly preferred
Reports To: Senior Services and Public Benefits Manager
Compensation: This is a full-time, exempt position with a salary range of $42,000 - $47,000. HANA Center offers a full benefits that include paid leave, paid sick leave, health, dental, vision, short-term disability, long-term disability, life, and 401K.
HANA Center is an equal-opportunity employer. Women, people of color, and LGBTQ+ individuals are encouraged to apply.
Job Type: Full-time
Pay: $42,000.00 - $47,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Public Health/Benefits: 2 years (Preferred)
Language:
Ability to Relocate:
- Chicago, IL 60618: Relocate before starting work (Required)
Work Location: In person