Northeast Power Coordinating Council, Inc. (NPCC) is a not-for-profit corporation responsible for promoting and improving the reliability of the international, interconnected bulk electricity systems in Northeastern North America. NPCC operates as a Regional Entity under a delegation agreement from the North American Electric Reliability Corporation (NERC) with the responsibilities to develop, monitor, assess, mitigate, and enforce mandatory reliability standards. More information about NPCC can be found on its website at: https://www.npcc.org.
The Network Administrator is responsible for defining, analyzing, designing, configuring, patching and maintaining NPCC’s network. The successful candidate will work with our IT team to evaluate the need for network changes and the feasibility of projects recommended by network users. The Network Administrator will also be required to monitor technology trends and makes recommendations on incorporating new technology into NPCC’s existing platforms to ensure consistent, reliable, secure, available technologies supporting business operations/services. This includes ensuring that the IT infrastructure, processes, tools, roles etc. are appropriate for the agreed service level targets for availability, considering resources required, security, and business intrarelationships and interrelationships internal and external to NPCC.
Essential Duties and Responsibilities
- Maintain any/all relevant configuration information items to deliver IT services
- Evaluate, test, and deploy application and software patches to ensure deployed releases and resulting services meet business expectations
- Develop, maintain and retire various systems, corporate images, policies and procedures
- Draft training materials on application and software and provide training to staff
- Provide desktop support to troubleshoot and resolve reported issues by NPCC Staff in a timely and efficient manner
- Provide technical expertise and IT/Business solutions to the NPCC Program Areas to support corporate and individual goal attainment
- Identify, mitigate, resolve and reduce, to the extent possible within fiscal constraints, risks which may seriously impact IT/Business services
- Manage, review and audit corporate network access - physical and cyber security access
- Change Management – define and implement enhancements, with minimum disruption to IT/Business services
- Ensure high level of availability of the organization’s assets, information, data and IT/Business services
- Review IT/Business services contracts and make recommendations that ensure successful implementation
- Act as a liaison for IT related issues with outside clients, independent contractors and consultants
- Manage the physical environment in which the IT infrastructure resides
- Monitor NPCC Systems for cyber security incidents or policy violations
- Perform IT event response and notification, restoration of interrupted IT service(s)
- Educate and Train NPCC Staff on cyber hygiene
- Be pro-active in monitoring IT trends
- Keep Director, Compliance Monitoring and Information Technology apprised on the status of initiatives or any identified challenges
- Research and evaluate cost/applicability benefits of new technologies within the IT area
- Review initiatives of team members and peers and provide constructive feedback
- Performs other duties as assigned
- A Bachelor of Science Degree in Computer Science, Information Systems, or equivalent
- Minimum of five (5) years’ desktop and systems design
- Strong knowledge of information security concepts, frameworks and practices
- Strong knowledge of networking infrastructure.
- Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
- Must be service-oriented and direct desktop support for staff.
- Willingness to assist teammates in order to achieve departmental goals
- Demonstrated strengths in teambuilding and leadership skills
- Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance
- Demonstrated ability to lead and motivate teammates with confidence in work processes and goals
- Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
- Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers
- Demonstrated ability to work well with cross-functional groups
- Background check results consistent with the protection of critical energy infrastructure information and satisfactory to NPCC, Inc.
Location and Benefits
This position is located at NPCC’s offices in New York, NY. NPCC offers a competitive compensation program to attract and retain bright and motivated employees. The position is eligible for a benefits package that includes medical, dental, life insurance, short-term and long-term disability, 401(k) plan, and paid personal time.
NPCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual’s actual or perceived disability, protected veteran status, race, color, sex, age, national origin, religion, sexual orientation, gender, gender identity, gender expression, genetic information, marital status, citizenship, domestic violence victim status, or any other federal, state or local protected class.
- Position requires travel within the U.S. and outside of the U.S. to Canada
- Approximate start date: January 2020.
If your qualifications and experience match, please send a cover letter and resume toby December 30, 2019 to be considered.
Job Type: Full-time