To lead and perform a wide variety of complex customer service and library duties in a public library setting; to assist Library guests in making effective use of the Library's resources, collections and programs; to provide technical training to guests and staff as needed; and to perform related duties as assigned.
Note: The Library Associate (0.5 FTE) is a permanent/part-time position (20 hours per week) with pro-rated benefits. This recruitment is administered to fill one current vacancy and create an eligibility list to fill future vacancies.
Functions may include, but are not limited to, the following: greet guests and provide directional assistance; explain library circulation policies and procedures to patrons, and assist them with check out, computer, printer, or other equipment problems; check patron status to verify registration information; issue library cards; calculate and collect fines and other charges for overdue, lost or damaged books or audio/visual materials; contact patrons regarding overdue items, books and materials that are received; respond to patrons request for information and materials; assist guests with basic reference questions as needed; refer more difficult reference to appropriate professional staff members; assist library guests with utilizing public access computers effectively including registering, reserving, printing, and accessing data and office applications; check library books and materials in and out using a computerized on-line system; assist and advise guests in the use of library equipment and resources; set up circulation desk for daily activities; prepare cash drawer and desk supplies; record, balance, and verify daily receipts; maintain records and files related to library service activities and projects; prepare a variety of periodic and special library processing and statistical reports; receive, verify and release materials for on-line reserve requests; unpack, check, and sort daily book shipments and distribute as indicated; train library aides, volunteers, and less experienced staff as needed; receive returned books and materials, review due dates and examine items for damages; sort returned materials for return to local shelves or for shipment to other library locations; operate standard office equipment and perform general clerical and typing work; order supplies; conduct story hours and assist with guest library programs; perform reader's advisory assistance to guests using local materials, online resources, and other appropriate tools; review materials and recommend additions and deletions to collections, withdraw materials as needed per established guidelines; organize work, set priorities, and follow up to ensure coordination and completion of assigned work; refer difficult or unusual problems to appropriate supervisory and/or professional staff members; build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer services; and perform other related duties as assigned.
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
 Bachelor's degree (120 units) from an accredited college or university with major coursework in Liberal Arts, Library Information Systems, or related field and at least one (1) year of full-time paraprofessional library experience or two (2) years of increasingly responsible full-time customer public service experience; OR
 Associate's degree (60 units) from an accredited college or university with major course work in Liberal Arts, Library Information Systems, or related field and at least two (2) years of full-time paraprofessional library experience or three (3) years of increasingly responsible full-time customer public service experience; OR
 Completion of a minimum two (2) years coursework culminating in a certificate or diploma in Library Sciences (Specialty or Foreign educational programs) and at least two (2) years of full-time paraprofessional library experience or three (3) years of increasingly responsible full-time customer public service experience; OR
 Completion of at least 30 units from an accredited college or university with major course work in Liberal Arts, Library Information Systems or related field and at least three (3) years of full-time paraprofessional library experience or four (4) years of increasingly responsible full-time customer public service experience.
License or Certificate: Possession of a valid California driver's license.
Knowledge, Skills and Abilities / Physical Demands and Working Conditions:
Knowledge of: general municipal library services, organization and functions, including Dewey decimal system; basic public desk etiquette and methods of providing information; modern office practices and procedures; computer equipment and software applications related to assignment; basic arithmetic; English usage, spelling, grammar, and punctuation; public library operations and automated systems, policies, and procedures; standard terminology and practices related to paraprofessional library support work; library technical resources and trouble shooting of library equipment; customer service and conflict resolution techniques. Ability to: perform a variety of customer service functions in a public library setting; interpret and explain library procedures and operational manuals; prepare periodic reports and other correspondence related to assignment; keep related records files; make accurate arithmetic computations; train library aides, volunteers, and less experienced staff as needed; communicate using the telephone and via face-to-face interaction; operate standard office equipment, computer equipment and software applications related to assignment; prioritize and coordinate several work activities; research, organize, and maintain accurate office files; make sound judgments and decisions within established guidelines; use initiative and sound independent judgment within established guidelines; work evenings and weekends; communicate clearly and concisely, both orally and in writing; perform paraprofessional library work involving the use of computers and software programs, and trouble shooting library equipment; develop and present library classes and programs; read, analyze, and write reports; interpret information; assign and review the work of others, including volunteers, and provide training; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner.
Physical Demands and Working Conditions:
On a continuous basis, sit at desk, stand, or walk for long periods of time. Intermittently twist and reach office equipment; use telephone; write or use keyboard to communicate through written means; bend, stoop, crouch, kneel, stand, and sit for prolonged periods of time at a desk or computer workstation; extend arms above the shoulder to reach and retrieve books and materials from shelves; grasp books and materials; lift materials and supplies which may weigh up to 25 pounds. See in the normal vision range with or without correction to read typical business documents and computer screens; hear in the normal range with or without correction. Work is performed indoors in an air-conditioned office environment with fluorescent lighting and moderate noise level. There is some exposure to outside atmospheric conditions when visiting outlying office/library branches. Work is frequently disrupted by the need to respond to in-person and telephone inquiries. Must be able to work flexible hours, including evenings and weekends.
Recruitment No. 19709110H
The eligibility list established as a result of this recruitment will be for a duration of six (6) months, unless otherwise extended.
To be considered, applicants must submit a City Application by 5:00 p.m. on the closing date listed. Candidates whose applications indicate education and experience most directly related to the position will be invited to participate in the selection process. All notices will be sent via e-mail. If e-mail address is unavailable, notifications will be sent via standard U.S. mail.