Patient Care Coordinator

Asembia - Trevose, PA (30+ days ago)2.3


For more than a decade, Asembia** has been working with specialty pharmacies, manufacturers, prescribers, payers and other industry stakeholders to develop solutions for the high-touch specialty pharmaceutical service model.

Through collaborative programs, contracting initiatives, patient support hub services and innovative technology platforms, Asembia is committed to positively impacting the patient journey.

Asembia** focuses on the specialty pharmacy segment and offers comprehensive hub services, pharmacy network management, group purchasing (GPO) services, innovative technology platforms and more.

As a leading industry voice and advocate, Asembia is committed to bringing strategic channel management solutions, leading-edge products and high-touch services to the specialty pharmacy industry that help our customers optimize patient care and outcomes.

Job Scope and Major Responsibilities:
Receive and effectively route program “referrals” (prescriptions)
Develop contacts within each member pharmacy in order to maintain the most current status on referrals
Maintain tracking documents and crosscheck to ensure platform/tracking document accuracy
Provide weekly/monthly updates to manufacturer regarding referral status
Interface with programmers as needed to address any system difficulties
Communicate with internal contacts, manufacturers, insurance companies, pharmacies and patients to achieve program goals
Attend manufacturer meetings to support ongoing program development
Accurately enter required information in to computer database
Establish effective rapport with other employees, clients, physicians, and pharmacies
Heavy phone work
Other responsibilities as assigned
Success in this position is defined by accurate and timely routing of referrals and reporting as well as high levels of customer service.

Minimum Qualifications:
Some previous work in a call center environment or customer service role with heavy phones is preferred
Ideal candidate has at least one year of experience as a Pharmacy Technician and/or Medical Biller
Must have knowledge of and familiarity with benefit investigations, rejection codes and billing terminology
Proficient in MS Word, Excel and Outlook
Proven ability to handle multiple priorities in a fast-paced, deadline-oriented environment
Excellent written/verbal communications, organization and time management skills
Able to work independently and as a member of a team
Extreme attention to detail
Asembia is committed to Equal Employment Opportunity (EEO) and to comply with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other classification protected by State/Federal laws.