- High School Diploma or GED
- Sales Experience
- Microsoft Word
- Analysis Skills
The Business Development Group Account Representative (Inside Sales) is responsible for developing incremental business with under-penetrated customers of TTI by creating value propositions that address customer-specific challenges in relation to their existing supplier strategies. Sells company products and services via telephone, internet, e-mail, and fax, to an assigned account base. Works in conjunction with branch personnel, Product Management, and Sales Management to increase customer penetration and sales opportunities. Success is measured by meeting defined sales objectives and performing all duties with a high ethical standard and exceeding all customer requirements.
Our next training class will start on July 8, 2019.
Interviews- May 30, 2019 (by invitation only) 1:15- 7:15 p.m.
Qualifies existing customer base and identifies the size and scope of each engagement based upon Business Development methodology.
Proactively builds rapport with the best prospects to position TTI as the “best in class" service provider.
Increases active customer account base by compiling and qualifying a list of prospective customer leads from trade publications, factory representatives and business directories and will place cold calls on those leads.
Maintains active and healthy dialogue with customers by staying in contact with the customer to determine customer needs and plans for future purchases.
Will apply suggestive selling techniques and pursue sales possibilities beyond customer-initiated requests.
Actively markets TTI products and services by direct phone contact, email, and other effective business correspondence.
Negotiates contracts, provide price and delivery quotes for customers by using independent decision making and working with others to negotiate special pricing from suppliers with the objective to obtain discounts prices and win business at the greatest gross profit margin.
Processes the customer’s order by entering it into the sales database for quote processing and delivery schedules.
Requires eye for detail, proofreading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result in inventory being allocated to other customers’ sales orders. Key performance indicators include on-time delivery to the customer as well as incorrect orders referred to as the Return Material Authorization (RMA) process.
Achieves specified profit margins in account base. Obtains approval for exceptions.
Increases customer account base by contacting inactive customers identified through company reporting and contacting the customers via the telephone to pursue relationships and potential sales opportunities. The number of active customers should grow based on this activity.
Researches and expedites customer orders. Monitors and ensures the delivery date and product quality to meet customer requirements.
Provides samples, product line cards, and sales literature to customers and prospective customers.
Utilizes the company computer system, Express, to its full functionality for managing all customer requests/activities.
Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, and other sales representatives to be able to discuss product options with customers and sell TTI strengths.
Prepares forecasts and activity reports for management when requested.
Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and upholds quality to the highest level. This is measured by how many lines are on time and correct in relation to the total number of lines shipped by the individual.
EDUCATION & EXPERIENCE
Degree from a four-year college or university preferred with one to three years of sales experience; or equivalent combination of education and experience. High School Diploma or GED is the minimum education requirement.
SKILLS & CERTIFICATIONS
Exhibits exceptional knowledge of company products and services.
Demonstrates persuasiveness, tenacity and strong selling skills.
Possesses excellent verbal and written communication skills, including excellent presentation skills.
Exhibits strong analytical, problem-solving and negotiation skills.
Must be organized and able to prioritize and manage multiple tasks.
Ability to calculate discounts, commissions, proportions and percentages.
Ability to write reports and correspondence proficiently and professionally.
Reads, analyzes and interprets business periodicals, professional journals, technical procedures, and government regulations.
Able to work with minimum supervision and make responsible decisions.
Possesses working knowledge of company policies, procedures, and computer systems.
Ability to type 40 words per minute.
Knowledge of Microsoft Office applications (Excel and Word) at a basic level required
TTI is an Equal Opportunity Employer – Minorities/Females/Protected Veterans/Disabled and other protected categories