Assistant Director of Dining Services - Retail

Chartwells Higher Education @ University of Houston - Houston, TX



Chartwells Higher Ed is looking to hire ASSISTANT DIRECTOR OF DINING SERVICES SC Satellite at University of Houston – main campus.

SUMMARY: As an Assistant Director of Dining Services – SC Satellite, you will be responsible for assisting with the day-to-day food service operations of a medium to large volume location that consists of multiple brand concepts including a Chick-fil-a, Starbucks, Taco Bell, Pizza Hut a Smoothie King, BBQ Concept, and three 3rd party vendors. You will manage and lead a team of associates, and will be responsible for talent development, managing client relationships, profitability, and supporting financial goals in an assigned area.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Works with the Chef and management team in creating nutritious and top quality food.
  • Implements new culinary programs in conjunction with the marketing and culinary teams.
  • Maintains excellent relationships with the client.
  • Manages, trains, and develops associates.
  • Performs other duties as assigned.


  • Monitor and maintain commercial cooking equipment in good repair.
  • Responsible for safety and quality assurance reporting.
  • Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures –HACCP standards adhered to across campus.
  • Ensures corporate and OSHA safety standards are followed
  • Follows principles of sanitation and safety in handling food and equipment


  • Represents Company in a courteous, efficient, and friendly manner is all customer and employee interactions
  • Interacts with customers in a manner to ensure customer satisfaction
  • Greets customers courteously and is on the floor during peak service hours
  • Serves customers quickly, Does not allow back-ups or snags in serving lines
  • Serves customer food and beverage orders quickly, in proper portions, in a courteous demeanor
  • Demonstrates a complete understanding of daily menu items and explains same to customers accurately
  • Relays relevant comments from customers directly to supervisors
  • Interact with customers and resolves customer complaints in a friendly and service oriented manner
  • Consistently exhibits the ability to keep up with peak cafeteria hours and does so calmly, accurately and efficiently
  • Checks to ensure that all display foods are merchandised attractively per standards
  • Serve food neatly and attractively per standard


  • 2 to 5 years of food service management experience.
  • Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations.
  • Strong leadership and communication skills.
  • Financial experience and business acumen skills.
  • Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
  • Associate’s degree is preferred.

Job Location:

Houston, TX

Job Schedule:

Full Time

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

Job Type: Full-time

Salary: $50,000.00 /year


  • Food Service Management: 3 years (Required)


  • Houston, TX (Required)

Pay Frequency:

  • Bi weekly or Twice monthly