- Associate's Degree
- High School Diploma or GED
- Bachelor's Degree
- Customer Service
- Military Experience
- Administrative Experience
- Communication Skills
- Supervising Experience
Provides key local customer interface and day-to-day work direction for assigned personnel at specific accounts to ensure customer satisfaction and Service Excellence per contract. May perform some technical service work.
This position is located in Houston, Texas.
As directed, use knowledge of customer contract to ensure obligations are met
Prioritize service, assign personnel, and follow up on commitments
May assist Director of Service (DOS), Manager of Clinical Engineering (MCE) with employee appraisals, status changes, promotions, disciplinary actions, and questions
Share on-call or service call escalation
Function as Site Leader and is responsible for customer relationship at assigned sites
Ensure service quality via frequent customer contact and formal quality reviews
Responsible for prompt and accurate filing of expense, time, and service reports
May track and analyze financial performance with DOS or MCE
May maintain approved parts inventory and manage vendor service delivery processes in compliance with GE policies
Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction
May provide instruction to hospital personnel on equipment operation, diagnostics, effective use, and repair
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements
Effectively communicate and partner with teammates and colleagues
Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
A minimum of four years’ experience as a Biomedical Technician and one-year progressive team leadership experience effectively supervising and coaching technical personnel, as well as effectively resolving customer relations issues
Qualified experience in a customer service environment with resulting knowledge of customer account coordination
Experience managing financial and administrative requirements of the position
Strong communication and presentation skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Ability to analyze metrics and reports (SEDs)
Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
Willing to travel outside of the assigned region
Must have and maintain a valid driver’s license. Quality-Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
Complete all planned Quality and Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
4. Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
5. Complete one site safety inspection per month.
6. Ensure all test equipment is tracked and 100% calibrated on time.
Experience interfacing with both internal team members and external customers as part of a solution based service process
Experience facilitating and leading others, both internally and externally
Change agent and process oriented
Great presentation skills
Strong problem resolution skills
Accountable and follows through in a timely manner
Exhibit the mentality that customers determine our success
Operate with efficiency and sense of urgency
Willingness to learn and adapt to changing environments
Empower and inspire others
Ability to deliver results in an uncertain environment
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications:
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).