Join Us for Our Job Fair
Wednesday, January 15, 2020 from 11:00am to 6:00pm
UnitedHealthCare - Optum
1 Harmon Plaza
Secaucus, NJ 07094
Pre-register for the event at: https://uhg.hr/SecaucusJan15thEvent
We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.
OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
This position is available at our Secaucus NJ location; One Harmon Plaza.
Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
Impact of work is most often at the team level.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
High School Diploma / GED (or higher)
Must be available to work any shift between 6am - 6pm Monday - Friday (shift bid)
1+ years of Prior Authorization or Utilization Management experience
2+ years of leadership experience (supervisor, interim supervisor, or manager)
2+ years of call center experience
3+ years of customer service experience
Experience in Microsoft Excel (add columns, add rows, and create spreadsheets)
Experience in Microsoft Outlook (manage emails, and send calendar invites)
Experience in Microsoft PowerPoint (creating and editing presentations)
Experience in Microsoft Word (creating and editing team memos, flyers, and documents)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, Optum, health care, office, phone support, training class,