Assistant Manager (Coach)

Pawn America - Coon Rapids, MN3.1

Full-time
Overview

Are you looking to join a FUN atmosphere where you’ll meet great people and enjoy excellent benefits with exciting opportunities? If so, we have the job for you!

We are looking for a high energy, fast-paced, positive, dedicated, reliable, and go the extra mile manager. Our Assistant Coaches (Assistant Manager) attend a hands-on small group training class which help them lead and inspire teams there teams to success and deliver exceptional customer service. Assistant Coaches work with employees and customers to find what they want/need by helping employees create solutions and ensure a smooth and exceptional customer experience. We are a unique retailer that understands the value of our customer and team!

Qualifications
Bachelors of Business Management or related field
3 years retail management experience
3 years of exceptional customer service experience
3 years of leadership experience
3 years of asset protection experience
Flexibility to adapt in a variety of situations
Excellent written and verbal communication
Keen attention to detail in order to meet deadlines
Must have knowledge of MS Office including Outlook, Word and Excel
Availability to work on nights and weekends
Bilingual is preferred
Previous Point of Sale system experience
Must be at least 18 years old and willing to submit to a background check

Responsibilities
Leads and inspires there team to exceed the company standards
Provide solutions for customers in order to drive sales and customer loyalty
Demonstrates a passion to deliver 5 STAR customer service daily
Merchandising presentation tasks are required to maintain the department and company standards
Assist with continual training, development, and roleplaying with all members of the team
Keen attention to detail in all aspects of the business
Ability to follow through on tasks and prioritize
Upholding company and local policies
Performing other duties assigned by the Head Coach to maximize store profitability and customer satisfaction while protecting company assets