Customer Liaison - Records Scanning

Ricoh - Parma, OH


The Customer Liaison position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and for building a positive relationship with the customer in order to grow the account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site. In some cases this position may also be responsible for technical support for equipment, production and job requirements. This is an exempt position that requires specific customer knowledge.


Interface with customers to manage higher-level work or job requirements requiring a specific production knowledge or skill.
May serve as on-site/off-site sales coordinator.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required:
Requires 5+ years experience in a related field.
Requires experience in operation of the most advanced machines, performing complex jobs.
Customer Service experience is required.
Project Management experience in records scanning in health care or legal industries is a plus.
Ricoh is an EEO/Affirmative Action Employer - Minorities/Women/Protected Veterans/Disabled.