Logistics Coordinator

Champagne Logistics - Houston, TX

30+ days ago

Position Scope: This position services internal and external customers by quoting, scheduling and tracking shipments on a daily basis to ensure on time performance and 100% customer satisfaction; coordinates and monitors shipments to ensure daily transportation operations run safely, efficiently and on time; maintain computerized dispatch systems, inputting data and producing reports; collecting and entering billing revenue and cost.

Position Responsibilities:

  • Provide timely quotes to customers or sales representatives.
  • Determines best method of shipment for customer satisfaction and company profitability.
  • Researches and plans the most appropriate route for a shipment (taking account of the nature of the goods, cost, transit time and security) and reports to management with questions and/or concerns.
  • Completes coordination on all shipments including preparation of all documentation, scheduling shipments with carriers, providing updates, obtaining POD’s and carrier charges, and performing all necessary data entry.
  • Ensures service commitments are achieved and maintained in accordance with client and company objectives.
  • Inputs orders into Transportation Management System (TMS).
  • Tracks and/or traces the orders on a daily basis to ensure on time pick up and/or delivery.
  • Resolves issues that arise during the course of the shift; escalates actions to management as appropriate.
  • Work with agents, drivers, internal sales team, 3rd party carriers to resolve issues; coordinates all shipment activity.
  • Update shipments status in TMS once picked up / delivered.
  • Effectively communicate internally / externally all shipment updates as required.
  • Communicates via phone, email and or fax.
  • All other duties as assigned.

Qualifications: High School Diploma. 2 years experience in a Customer Service role. Excellent organization, communication and customer service skills. Ability to multi-task. Ability to work with all levels of an organization. Proficient in Microsoft Office.

Job Type: Full-time

Salary: $20.00 to $22.00 /hour