Sales Training Program Manager, UCC

LogMeIn - Lindon, UT3.6

Full-timeEstimated: $87,000 - $120,000 a year
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Overview
LogMeIn is hiring a sales trainer to partner with our Unified Communication & Collaboration (UCC) teams to assess, measure, and enhance the performance and effectiveness of our sales and care organizations. The ideal candidate has proven success analyzing and understanding performance data, developing and delivering targeted product training, and engaging with cross-functional stakeholders. This role reports to the Director of Global Product Training, and is an integral part of our team’s future success.

Responsibilities
Develop, facilitate and execute a multi- tiered product training strategy for Sales and Care teams including follow-up and reinforcement
Partner with Product Management and Marketing teams to understand the ongoing product release and launch schedule. Facilitate training in accordance with our corporate communications strategy
Using a variety of modalities (ILT, VILT, eLearning), develop and deliver effective sales training content that aligns with the corporate/product/marketing strategy, includes key messages and incorporates sales skills to ensure the Global team is successful
Engage key stakeholders and cross-functional leaders in UCC to ensure readiness for training
Refine existing sales training curriculum in alignment with evolving business priorities
Work with key internal stakeholders to gather corporate updates. Contribute content to a weekly newsletter for Sales and Care and communicate periodic news alerts as necessary
Plan and execute monthly global sales leadership meetings
Develop and manage training assets and assessments in conjunction with product trainings
Develop and maintain process for product certifications to be completed by the Sales and Care organizations
Lead or assist with the content development and execution of our annual Global Sales event
Continuously evaluate training programs, identify gaps, and implement solutions
Partner with Onboarding team to ramp, train and support new sales hires
Approximately 25% trave
Qualifications
Bachelors or advanced degree
5+ years’ experience in Sales Management and/or Sales training for high tech organizations with the demonstrated ability to transfer skills and knowledge to a group and/or individual
Unified Communications and Collaboration (UCC) market understanding; cloud telephony/PBX and/or cloud collaboration product familiarity a plus
Experience acting as a liaison between Product Management / Marketing and Sales organizations
Strong meeting management and group process facilitation skills, with ability to structure small and large group meetings to achieve pre-defined objectives and work across multiple time zones
Training delivery and/or instructional design experience and strong presentation skills (in person and delivery)
Ability to work independently, as well as cross functionally, to accomplish required goals
Proven ability to prioritize and multitask in a fast paced, dynamic environment
Strong understanding of sales process and techniques utilized by both Inside and Field Sales teams
Self-starter with an exceptional ability to identify behavioral and knowledge gaps and develop training to address them
Demonstrated strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization
High competency in the following areas: highly collaborative and organized, strong oral and verbal communication, excellent multi-tasking, planning, process and project management, effective decision making, results-oriented, ability to work under pressure and with tight deadlines
Genuine curiosity on how the LogMeIn’s UCC products work and why our customers choose LogMeIn
Familiarity with eLearning authoring tools such as Articulate360, Learning Management Systems, project management tools and Salesforce a plus
Must be proficient with MS Office applications, specifically PowerPoint, Word and Excel
About
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. One of the world’s top 10 public SaaS companies, and a market leader in communication & conferencing, identity & access, and customer engagement & support solutions, LogMeIn has millions of customers spanning virtually every country across the globe. LogMeIn is headquartered in Boston with additional locations across North America, Europe, Middle East, Asia and Australia.

OUR VALUES
Be Accountable - even when no-one is looking
Thrive Together - greatness comes from unlocking each other’s potential
Advance Confidently - we find opportunity and act on it
Collaborate Openly - our whole is greater than the sum of our parts
Engage Fearlessly - we speak up and listen