Job Description: Technical Solution Manager
Provide personalized, proactive support and guidance, cultivating high-value relationships with customers as you seek to understand their Apttus solution deployed, internal processes, and business needs. Apttus Technical Solutions team is looking for a Technical Solution Manager for our customers. In this role, you will provide solutions for our customers' environments, facilitate collaboration across teams, complete value assessments, drive wellness plans and advocate on their behalf. You'll work closely with our Engineering, Support, Services, Sales and Product Management teams to resolve issues. As a Technical Solution Manager, you will also identify new solutions and offerings to address customer needs and generate new leads.
Primary job responsibilities
Address customer questions and troubleshoot issues across Apttus Application Suite
Perform technical health check assessment reviews and recommendations to improve adoption and usage
Share knowledge to proactively identify and prevent issues
Understand customer’s deployment offerings and use cases
Investigate and respond to online and phone requests for assigned customer
Perform on-site visits; join strategic meetings with customers and Sales team associates
Communicate our portfolio roadmap updates to customers and assist them with upgrades
Provide advice to customers about their current and future Apttus offerings
Promote adoption of our offerings
Present workshops and promote knowledge transfer to customers
Manage critical customer cases and maintain clear and concise case documentation
Serve as a “Trusted Advisor” and customer advocate within Apttus
Travel, as necessary, to visit customers (~30% travel)
Actively participate in action plans with account teams to promote upsell and cross-sell
Skills in or implementation experience with Apttus or competitive Middle Office software solutions (CLM, CPQ, Billing)
Ability to technically manage accounts as a technical adviser and work proactively
Create documentation and best practices recommendations
Bachelor's degree in a technology-related discipline like computer science, Masters preferred
Ability to manage multiple issues and projects with high attention to detail
Excellent customer service abilities; ability to grow existing customer and partner relationships
Ability to communicate information to customers in a clear and concise manner
Ability to work well both within a team and on your own
Experience in a support, customer care, consulting, or solutions architecture organization
Experience working with external customers and vendors
Excellent written and verbal communication skills
Apttus, the category-defining Quote-to-Cash software company, drives the vital business process between the buyer's interest in a purchase and the realization of revenue. Utilizing a patented combination of SaaS-based applications, the Apttus Intelligent Cloud maximizes the entire revenue operation by driving behavior and providing prescriptive data to company decision-makers. Apttus offers enhanced Configure Price Quote (CPQ), E-Commerce, Contract Management, Renewals and Revenue Management solutions on the world's most trusted cloud platforms, including Salesforce and Microsoft Azure. Apttus is based in San Mateo, California, with additional offices located across the globe. For more information visit: apttus.com.
No Recruiting Agencies please.
This position description is intended to describe the duties most frequently performed by an individual in this position. It is not intended to be a complete list of assigned duties but to describe a position level. Furthermore, the essential functions are listed above and reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act. Apttus is an Equal Opportunity Employer.