ERP Service Director

Visual South, Inc. - Charlotte, NC

Full-timeEstimated: $71,000 - $96,000 a year
EducationSkillsBenefits

Visual South, Inc., a Charlotte NC based ERP software sales and consulting firm, seeks an energetic and self-motivated individual to be an ERP Service Director in our growing services group. The candidate will oversee a consulting practice that provide clients with superior customer service and assistance in the implementation and training of Infor VISUAL ERP.

There is a high level of interaction with our consultants, sales staff, and clients. The successful candidate must be outgoing, well-spoken and comfortable in knowing how to track, measure and continuously improve our level of customer service. Our collective passion is enabling our clients to achieve greater efficiency, competitiveness, and profitability in their markets using Infor VISUAL ERP. This position reports to the VP of Professional Services.

Experience in running a service organization with gross profit accountability is a must. Knowledge of how ERP fits into a manufacturing environment is a plus. The position will require some travel, mainly throughout the southeastern United States.

ERP Service Director responsibilities include:

  • Oversee all new Infor VISUAL Service engagements. Project manage where necessary.
  • Manage all Visual consultants and schedule appropriate resources into accounts.
  • Evaluate customer needs and provide Service estimates to the sales team.
  • Resolve any customer issue. Modify our process – if needed – to prevent further issues.
  • Work with your assistant to communicate appointments and provide recaps to our customers, along with keeping the scheduling calendar accurate and up to date.
  • Assure our consultants provide information we require on a timely basis.

ERP Service Director requirements include:

  • 3+ years Service management experience
  • Excellent verbal and written communication skills with a focus on customer responsiveness
  • Instructional and leadership skills with small groups
  • Degree and professional certifications preferred

ERP Service Director benefits include:

  • Excellent compensation
  • 401k including employer match (100% match up to 6%)
  • Paid vacation and holidays
  • No out-of-pocket travel expenses
  • Health insurance

Job Type: Full-time

Experience:

  • relevant: 3 years (Required)

Education:

  • Bachelor's (Preferred)

Location:

  • Charlotte, NC (Required)

Working Days:

  • Monday (Required)
  • Tuesday (Required)
  • Wednesday (Required)
  • Thursday (Required)
  • Friday (Required)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Retirement plan
  • Paid time off