The Division Administrator for Federal and Program Improvement Review provides program and quality assurance reviews within Child Protective Services. The position oversees the development of policies and procedures to monitor the provision of Child Protective Services, handles the development of case reading guides for various stages of Child Protective Services, oversees the case reading process, and ensures reliability between case analysts. Case reviews include federal case review protocols, ad hoc case reviews based on implementation of new policy or need to determine trends in practice, and standardized reviews of open and closed cases in different stages of services (including stages of services worked with Statewide Intake or Investigations staff). The position obtains routine internal and external stakeholder input regarding the provision of Child Protective Services, and evaluates the effectiveness of safety, permanency and well-being of children and families in Child Protective Services. The position analyzes data, identifies trends and patterns, communicates outcomes and trend results to Child Protective Services state office and regional staff, and conveys monitoring results to internal and external stakeholders. The position is responsible for evaluation of new practice models of service delivery, including analysis of data and outcomes. The position utilizes federal best practice monitoring systems, such as the federal Child and Family Service Review process, to evaluate Texas child welfare practice and serves in a leadership capacity in the federal Child and Family Service Review of the Texas system. When required, the position is responsible for ensuring the completion of the negotiated federal Program Improvement Plan process. The position interacts routinely with regional and state office Child Protective Services staff, regional and state office Investigation staff, state office legal, budget and information technology staff, other state and federal agencies, external stakeholder groups and various other organizations.
Essential Job Functions:
Supervises and manages evaluation team leads (quality assurance leads), program specialists and other administrative level staff. 25%
Directs the development and implementation of CPS activities used to evaluate program performance and achievement of outcomes for state and regional CPS activities. 20%
Assesses the external environment and collaborates with stakeholders to identify areas for change in order to improve program operations. Develops working relationships with internal and external stakeholders. Evaluates national trends and stays abreast of current research. Networks with state and national governments, associations, advocates, academics, to improve program operations. Identifies need for legislative initiatives. 10%
Represents the division and participates in conferences, meetings, training, work groups, and committees to further the mission and functions of the agency. 10%
Provides technical assistance and consultation to regional and other agency staff, contractors, providers, and facilities regarding outcomes, trends and data analysis associated with CPS. 15%
Directs the development of management and productivity reports and studies, including identifying needs, development of methodology, and the collection and analysis of data. 10%
Establishes short, mid, and long-range goals and objectives and develops or improves schedules, priorities, and standards for achieving goals. 5%
Performs other duties as assigned and required to maintain unit operations including performing the functions of the divisional director in the director’s absence. 5%
Promotes, monitors, and ensures that respect is demonstrated for cultural diversity.
Attends work regularly in accordance with agency leave policy.
Knowledge Skills Abilities:
Registration or Licensure Requirements:
- Knowledge of local, state, and federal laws and regulations relevant to CPS program areas and of principles and practices of public administration and management.
- Knowledge of the federal Child and Family Services Review process.
- Skill in effective verbal and written communication, including the ability to present information at trainings and conferences.
- Skill in establishing and maintaining working relationships both internally and externally, with staff housed in locations across the state.
- Skill in problem solving.
- Skill in portraying program data and trends to program staff and external stakeholders.
- Ability to prioritize and manage multiple responsibilities.
- Ability to plan, direct, and assign responsibilities and supervise the work of others, ensuring timely completion of division work.
- Ability to write with brevity and clarity.
- Ability to analyze data to determine trends and patterns.
- Ability to supervise, develop and train staff who analyze data and conduct or ensure inter-rater reliability in case reviews to determine trends and patterns.
None are required.
Initial Selection Criteria:
- Graduation from high school or equivalent.
- Graduation from an accredited four-year college or university.
- Five years full-time consultative, supervisory, managerial, social service, professional or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material or Texas Department of Family and Protective Services experience.
- One additional year full-time consultative, supervisory, managerial, social service, professional or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material or Texas Department of Family and Protective Services experience may be substituted on a year-for-year basis for the required education, with a maximum substitution of four years.
- Graduate degree may be substituted for the required experience, with a maximum substitution of two years.
Requisition # 435934
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.