Customer Service Representative (Remote from Home)

The MCS Group - Toms River, NJ3.1



The Customer Service Representative will be responsible for calling upon hospitals and doctor’s offices to obtain copies of pertinent medical records.


Including but not limited to:

  • Use telephone extensively.
  • Verify certain paperwork was sent to the medical provider or other custodian.
  • Determine the availability of the requested records.
  • Document the contents of each phone call in company database.
  • Update the customer with status updates.


  • High School diploma is required as a minimum level of education.
  • Candidate should have one year experience with customer service experience in a call-center environment communicating with customers.
  • Understanding of the medical record retrieval process for legal requests is preferred.
  • Complete knowledge of Microsoft Word.
  • Ability to manage stress related to demanding timelines.
  • Effective time management.
  • Ability to multi-task assignments.
  • Ability to be prompt, courteous and professional with external and internal clients.
  • Problem solving and analytical skills.

Working Remotely:

  • Computer/Equipment provided by MCS
  • Applicant needs reliable internet connection (preferably cable)
  • Applicant will need set up desk near router as connection will be wired to computer and not wireless

Job Type: Full-time


  • relevant: 1 year (Preferred)
  • call center: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)


  • High school or equivalent (Preferred)

Working Days:

  • Monday (Required)
  • Tuesday (Required)
  • Wednesday (Required)
  • Thursday (Required)
  • Friday (Required)

Work Location:

  • Fully Remote


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

Communication method(s) used:

  • Email
  • Phone

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies
  • Other duties as requested

Team Environment:

  • Working alone and with a team

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes


  • Monday to Friday