Business Solutions Manager

Symetra - Waltham, MA (30+ days ago)3.3


Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

The Business Solutions Manager is focused on the vision and strategies of the group while managing the tactical components of running the daily business. This position is designed to focus on ensuring we are receiving optimal performance from our technology, vendors and strategic partners supporting Life and Retirement Division. Primary responsibilities include leading a team in support of the business division. Responsibilities also included Project Management on key initiatives as needed.

Management of Team and Business Unit -- 30%

  • Leads a team of Business Analysts
  • Establishes and monitors employee performance and expectations
  • Utilize productivity tracking and reporting tools towards establishing and continual extending a culture of accountability resulting in a continuous improvement of estimating for and delivering to target budgets of calendar and cost
  • Supports budget cycle by providing relevant information. Manage to approved-budget.
  • Gather service level metrics, analyze the information and prepare scorecard reports
Management of Production Support, Projects and Project Portfolio -- 30%

  • Management of Work-intake, Prioritization and Capacity for Automation effort across the Division
  • Management of issue triage of automation issues and resolution
  • Governance to assure value attainment across the portfolio.
  • Create and maintain a cohesive, coordinated plan to deliver solutions that meet the Stakeholder's priorities within budgetary, product and operation requirements.
  • Make scope/schedule/resource (including budget) trade-off decisions with little or no guidance -- ensure commitments are tracked and met
  • Ensure line of business priorities and IT capabilities (technology and resources) are aligned through prioritization-management and effective communications.
  • Exercise independent judgment in developing methods, techniques and standards for obtaining solutions.
Management of Business Requirement & User Acceptance Test capability and execution activities across Division -- 30%

  • Exercise independent judgment in developing methods, techniques and standards for obtaining solutions.
  • Recommend business best practices and drive adoption to ensure consistency of automated business solutions.
  • Experience in testing of off-the-shelf and custom programs, including creation of test plans, test cases, test scripts for assuring IT delivered solutions meet requirements as well as response, scale and reliability targets and benchmarks.
  • Exercise independent judgment in developing methods, techniques and standards for obtaining solutions.
  • Recommend business best practices and drive adoption to ensure consistency of automated business solutions.
Management of Vendors -- 10%

  • Manage the relationship including review of vendor service levels; conducting periodic vendor product and service review meetings; vendor selection process including RFPs; handling of escalated vendor-related issues
  • Liaison between business operations, IT and Finance team; and main contact for selected vendors.
  • Performs invoice review and tracking
Specific Industry and/or Specialty Experience Required:
  • Previous experience required in a management/lead position with responsibilities of work allocation, training, mentoring, and building a team with members of varied backgrounds and levels of experience.
  • Proven experience with techniques such as use case analysis, data / process flow diagramming, etc.
  • Proven experience and leadership in business analyst role.
  • Sound understanding of IT technology concepts. Must have a good understanding of software architectures, development tools, etc. (does not need to have deep technical knowledge)
  • Strong Initiative/program management skills deploying IT systems implementations within the Software Development Life Cycle (SDLC) with an ability to manage and deliver multiple Initiatives or releases at the same time.
  • Excellent analysis and critical thinking skills -- root-cause analysis and ability to drive improvements based on data captured.
  • Excellent documentation skills to build vision and scope, BRS's, UAT's, Communication plans, Training plans and presentations.
Skills and Abilities Required:
  • Proven capability in building credible relationships both in immediate team and across multiple internal and external partner groups.
  • Can identify business issues and develop risk mitigation strategies and plans. * Escalates up and across the organization as situations require.
  • Ability to deal with the ambiguity associated with working in a fast paced and changing environment.
  • Demonstrated expertise using written & verbal communication skills to distill technology initiatives into understandable and compelling executive level presentations.
  • Strong negotiation and consensus building skills when dealing with internal customers, Stakeholders and team members. Ability to recognize and resolve conflict.
  • Exceptional communication, problem solving and cross-group collaboration skills.
Education/Experience/Licensing Training/Skills/Abilities PREFERRED:

  • Vendor Management experience.
  • Life Insurance Industry experience
  • SCRUM or Agile Initiative management experiences a plus.
  • Six Sigma and PMP certification a plus
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled