Front Desk Agent

Fitzpatrick Hotel Group - New York, NY (30+ days ago)3.5


Unique opportunity to break into the exciting Hospitality Industry. No Hotel experience required! Only those applicants committed to providing exceptional customer service and anticipate guest needs will be considered. Good communication skills in the English language both written & verbal.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Responsibilities and Duties

Actively welcome, greet and check guests in

Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’

Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up

Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc

Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries

Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken

Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with confidentiality standards

Ensure the correct procedure and policy standards are adhered to

Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc

Encourage up-selling in order to maximize rates

Qualifications and Skills

Good Verbal & Written Communication skills

Excellent customer service skills

Good problem solving skills

Benefits

Medical, Dental, Paid Time Off, Holidays- after 90 days.

Job Type: Full-time

Salary: $16.00 /hour