Come join our team of passionate, hard-working, and creative individuals in the City of Poway's Community Services Department!
Are you a self-motivated team player who enjoys a challenge? Do you have a passion for the performing arts and enjoy working closely with the community? If so, then the Box Office Attendant position is for you!
A FULLY COMPLETED APPLICATION AND RESPONSES TO SUPPLEMENTAL QUESTIONS ARE PART OF THE REVIEW PROCESS. QUESTIONS MUST BE ANSWERED COMPLETELY; REFERENCING YOUR RESUME IN LIEU OF ANSWERING A QUESTION WILL BE CAUSE FOR DISQUALIFICATION.
Under general supervision, provides responsible customer service at the Poway Center for the Performing Arts box office; performs basic cash handling processes; issues tickets; and performs related work as required.
Receives general supervision from the Box Office Coordinator or assigned supervisor. Exercises no direct supervision over staff.
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Provides responsible customer service in operating the box office for the Poway Center for the Performing Arts.
Performs cashiering duties; receives money and issues receipts; performs daily reconciliation of cash drawer, ticket audit stubs, cash register tape, and ticket stocks; opens and closes safe; makes deposits with the Administrative Services Department as directed; participates in generating reports; maintains accurate records.
Enters information into computerized ticketing database; issues tickets; processes ticket mail orders and direct sales, in person, by telephone, or on-line.
Handles special arrangements for ticket sales, including group sales, complimentary tickets, and consignment orders for user groups.
Screens calls and patrons; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from public as necessary.
Performs a wide variety of administrative support work including typing, filing, copying, stuffing envelopes, sending out mailers, maintaining accurate and detailed records, verifying accuracy of information, researching discrepancies, and recording information.
Monitors use of the Performing Arts Center by user groups to ensure a safe environment; assists in enforcing established rules of facility use and participant conduct.
Opens, closes, and secures building for events.
Maintains attendance and punctuality that is observant of scheduled hours on a regular basis.
Performs other duties as assigned.
Minimum Requirements/License or Certificates Required:Experience:
One year of customer service experience.
Equivalent to the completion of the 12th grade.
Licenses and Certifications:
Valid California class C driver's license with satisfactory driving record.
Possess First Aid Certificate and CPR Certificate within three months of hire and once obtained, must maintain certificates; AED Certificate within one year of hire.
Must possess mobility to work in a standard theatre and office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily an office classification although standing in work areas for extended periods of time and walking between work areas is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office and duplicating equipment and cash register. Positions in this classification occasionally bend, stoop, kneel, reach, and push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push and pull materials and objects weighing up to 25 pounds.
Employees work in an enclosed theatre and office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
May be required to work various shifts including early mornings, evenings, weekends, and holidays.
Please Note: This is a continuous recruitment. Interviews are held, as needed, as vacancies occur.
Applicants will be evaluated on the basis of relevant training and experience. Highly rated candidates will be invited to participate in an examination process consisting of an appraisal interview. Applicants will be notified of their eligibility status. All appointments are subject to the successful completion of a pre-employment physical that includes a drug screening and a background investigation, including LIVESCAN fingerprinting. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The City of Poway participates in E-Verify. All employees are required by law to sign a loyalty oath to the United States and the State of California constitution at time of hire.
in E-Verify. All employees are required by law to sign a loyalty oath to the United States and the State of California constitution at time of hire.