- High School Diploma or GED
- Time Management
- Communication Skills
- Organizational Skills
- Military Experience
South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals in North Charleston.
Duties include but are not limited to:
Navigate multiple systems to professionally perform complex service task by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
Service task include, but are not limited to, assisting with account inquiries, request, research, maintenance, disputes and non-monetary transactions, as well as conducting other service related task.
Appropriately handle member complaints and resolve problems.
Professionally correspond with members and provide superior member service.
Meet or exceed established performance goals and operational standards.
Engage in relationship building discussions with members to identify financial needs.
Maintain in-depth product and service knowledge in order to refer products and services that best fit the members' needs.
Assist members with various online products and services offered.
Properly verify members' identification and ensure confidentiality of members' information.
Actively participate in training activities, coaching sessions, and meetings.
Support and promote teamwork among all areas of the credit union.
All other duties and responsibilities as assigned.
Minimum requirements include:
A minimum of one year of similar or related experience within a contact/call center or financial service environment.
Excellent verbal and written communication skills in order to communicate effectively with members and employees by telephone, email and chat.
Ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
Demonstrated ability to professionally handle member complaints with a successful outcome.
Demonstrated ability to identify members' needs and refer products and services.
Good problem solving and decision-making skills.
Possess interpersonal skills and the ability to work well with others.
Strong time management and organizational skills.
Basic proficiency in Windows based programs.
Intermediate mathematical skills performing calculations involving adding, subtracting, multiplying, and dividing.
Possess a High school diploma or equivalent (GED).
NOTE: Relevant military experience is considered for veterans and transitioning service men and women.
Equal Opportunity Employer