Desktop Administrator I

University Medical Center - Lubbock, TX3.7

UMC’s Mission, Vision and Standards Include:
Vision Statement: To Serve Our Patients in the Best Teaching Hospital in the Country
Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.
Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

About UMC

Magnet Designated
501 licensed beds
Regions only Level I Trauma Center
Regions only BICU
DNV accredited
Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC)
Ranked as one of the Best Places to Work in Texas by Texas Monthly

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

General Job / Performance Information
Education and Experience

A Bachelor’s degree from an accredited university is preferred.

Coursework in computer science, Management Information Systems, or other related area plus a minimum of five years of experience supporting/administering Windows Desktop PC’s, mobile devices, Active Directory, SCCM, and Office Suite applications.

Environmental / Working Conditions

Candidate must be able to work in confined areas throughout the hospital. This position also requires work in construction areas. Requires travel to UMC Physician affiliated clinics within a 100-mile radius of the hospital. Must provide own transportation, mileage will be reimbursed at current UMC rates.

Interaction with Other Departments and Other Relationships

Employee must be able to successfully handle stressful and high-volume situations. All interactions with users and co-workers must always be professional and meet the UMC Standards of Excellence.

Employee must always provide excellent customer service to co-workers, end users, patients and visitors.

Job Description

The Desktop Administrator position is responsible for diagnosing and troubleshooting PC systems, software/hardware updates, hardware and software upgrades, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users to provide excellent and timely customer service and resolve issues with their PCs and other peripheral devices. Responsible for assisting in writing, documentation for use by other IT teams in support of service delivery.

Typical duties include:
Demonstrating exceptional knowledge with installation, configuration, operation, performance tuning, troubleshooting and management of Windows client operating systems.

Active Directory and group policy changes.

PowerShell and scripting processes to improve workflows.

Microsoft SCCM management.

Demonstrating strong understanding of the mechanics and processes for developing end to end provisioning processes in SCCM to including images, software deployment, and patching.

Knowledge of patch deployment methodologies/application such as WSUS and SCUP.

Installing, configuring and maintaining desktops, laptop PCs, tablets and peripherals such as printers and scanners.

Installing and configuring applications, operating system software and upgrades through the use of SCCM and best practices.

Troubleshooting and repairing hardware and network connectivity issues.

Removing old equipment and performing data migration to new machines during asset refreshes.

Required Licensures / Certifications / Registrations

MCSA, MCSE, or SCCM certifications are preferred.

Additional industry recognized certifications such as A+, Net+, Security+, HDI, CCNA, MCP, MCTA, etc.

Physical Capabilities

Ability to lift equipment that should not exceed 75 lbs. Ability to walk to all areas of the hospital and TTUHSC areas. Ability to drive to all remote locations as required.

Working conditions are normal for an office environment. Work requires extensive work using a computer. Responsibilities may require evening, night, and weekend work in response to needs of the systems being supported. Requires participation in on-call support on a rotating schedule. Frequent (less than 25%) travel required to remote office locations.

Skills and Abilities

Three plus years’ experience with the latest Windows desktop operating system in an Active Directory enterprise environment.

Experience managing endpoint imaging and deployment with SCCM.

Knowledge of storage hardware and network storage technologies.

Knowledge of LAN/WAN configurations.

Windows scripting and PowerShell.

Advanced hardware & software troubleshooting skills.

Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently.

Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skills.

Considered an out of the box thinker and displays a willingness to learn.

Ability to effectively communicate and resolve internal and external customer issues on all levels of the organization.