Under the general direction of the Guardianship Services Director, Rehabilitative & Independence Services Division within the Health and Human Services Commission, performs highly advanced managerial tasks, working, coordinating and overseeing the activities for the daily operations of assigned agency functions. Develops, implements, and maintains systems, rules, policies and procedures to support the Guardianship Quality Assurance Oversight and Contract Management Unit. Responsible for creating Unit strategic and business plans in accordance with the Guardianship Section, RIS/HDIS and HHSC vision, mission and goals. Develops, implements and evaluates short-, mid-, and long-term goals and objectives of the Unit. Develops monitoring schedules, establishes priorities, and develops standards to meet established oversight goals. Coordinates and evaluates program activities. Recommends and implements improvements for program and unit operations. Interprets federal and state laws and regulations used to administer the guardianship program. Manages program budget. Represents the department at meetings, interagency workgroups, conferences, and hearings as requested. Plans, assigns, and supervises the work of others. Develops and directs the quality assurance functions for the section and negotiates/oversees contracts with private guardianship programs.
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Directs and manages the operations and activities of the Guardianship Quality Assurance Oversight and Contract Management Unit. Establishes short-, mid- and long-term Unit goals and objectives, and creates guidelines, procedures, policies, rules and regulations related to the development and implementation of a quality assurance program for regional staff operations and development of performance standards for contracted local private guardianship programs. Creates, implements and evaluates Unit strategic and business plans. Coordinates with other RIS Units and HHSC areas to ensure work plans and actions are consistent with the strategic direction for RIS and HHSC. Develops, implements, monitors and evaluates standards, policies and rules to support essential operations and to ensure compliance with state and federal laws and regulations. Establishes effective working relationships, coordination and feedback processes to ensure standards are coordinated with Section policies, stakeholder and are consistent with other RIS/HDIS and HHSC rules, policies and initiatives.
Serves as point of contact for federal, state and local agencies, consumer, advocacy and provider groups and organizations regarding Unit activities. Participates on task forces, committees, and interagency workgroups as indicated. Leads the development of this Unit consistent with RIS/HDIS and HHSC direction. Directs and evaluates the delivery of services and implements or recommends improvements. Implements customer service and organizational improvement principles and develops new approaches to effect change management in response to the evolving needs of RIS/HDIS and HHSC. Takes into consideration the changing needs of the Unit, Section and HHSC and accommodates accordingly.
Represents the department by making presentations, providing information and testimony, collaborating with stakeholders, advocacy organization, other state agencies and federal partners. Reviews and analyzes legislation related to guardianship service, to include tracking legislative bills and assisting with bill analysis. Serves as a resource for legislators, other elected officials, government entities, and the general public. Supervises the review of complaints and inquiries received from the general public, elected officials, and those received by other HDIS departments and executive leadership.
Analyzes statistical and operations data, interprets results, prepares reports and makes presentation to diverse groups. Initiates and guides special studies or surveys to assess consumer and program outcomes for evaluation. Manages program budget to ensure the proper and efficient use of available resources.
Manages and develops Unit staff through development of performance standards, review of performance data, consultation, training, and performance appraisal. Manages workload to ensure the equitable distribution of assignments, the provision of adequate opportunities for cross training, the procurement of necessary resources to support staff, and the accurate , efficient and timely completion of assignments. Responsible for selection and hiring of personnel, assigning work, completing performance evaluations, recommending personnel disciplinary actions, and scheduling and approving leave.
Knowledge Skills Abilities:
- Knowledge of Guardianship programs and services or other social services programs desired.
- Experience communicating complex information to a variety of individuals and groups.
- Experience in the supervision of professional staff required
- Experience managing the operations of a social services program including: strategic planning, budgeting, implementation, coordination and evaluation of program policy desired.
- Knowledge and/or experience in the procurement, development and monitoring of competitively procured and contracted services preferred
- Knowledge and/or experience in the development and implementation of quality assurance programs with an emphasis on the utilization of automated solutions preferred.
- Knowledge and/or experience in complaint investigation and conflict resolution.
- Experience in drafting written communications such as response and information to stakeholders, complainants, and legislators.
- Experience collaborating with community leaders, local officials, legislative staff, and advocacy organizations desired.
- Knowledge of federal and state law regulations, policies, rules and other requirements in guardianship or health and human services.
Knowledge of claims management systems preferred.
Registration or Licensure Requirements:
Must achieve certification as a Texas Certified Guardian within one year of employment.
Must achieve certification as a Texas Certified Contract Manager within one year of employment.
Must pass a criminal history check and FBI fingerprint check upon hire and two years thereafter to maintain employment.
Initial Selection Criteria:
- Bachelor’s degree from an accredited university or college, Master’s degree preferred.
- Three years’ experience managing programs required
- Three years’ experience in a leading role developing policy and procedures or quality assurance standards or monitoring processes.
- Knowledge of or experience in the competitive bid process for service contracts with a preference for purchased services.
- Experience in quality assurance activities for human service based programs.
- The ability to pass a criminal background check by both the Texas Department of Public Safety and the Federal Bureau of Investigation.
Texas Guardianship Certification must be achieved within 12 months of employment and maintained as a condition of continued employment with the program. Certified Texas Contract Manager Certification must be achieved within 12 months of employment and maintained as a condition of continued employment within the program.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.