Business Solution Manager

Homesite Insurance - Boston, MA3.1

Full-timeEstimated: $81,000 - $110,000 a year
Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate rapidly to meet the needs of our customers and their changing expectations.

One thing that's stayed the same since our founding: our commitment to our customers, partners and employees.

Join us on our journey as we continue to grow into a powerful contender in the field of insurance.

Homesite Insurance Company is seeking an enthusiastic, motivated, Business Solutions Manager, to work with the Manager of Operations to provide strategic leadership in the areas of Insurance Operations. The ideal candidate must be able to make an immediate impact by working with stakeholders throughout the organization to plan and execute change to impact the bottom line.

This role is part of our Operations Department, which is responsible for managing post sales processing and servicing activities to meet/exceed operational service level agreements in a cost effective manner. This department has business responsibility for policy processing, billing, claims processing, in-sourced and outsourced back office operations, service platform, and business ownership of call center technology platform and operations-based IT initiatives. The Operations Department drives continuous improvement in servicing capabilities through process and IT changes and partner with Underwriting, Finance, Claims, and IT.

The Business Solution Manager will act as a strategic change agent to drive the formulation and execution of key initiatives to support the growth of Homesite by process improvement, implementation, and development. The Manager will work closely with Customer Service, Billing, Claims, Policy Operations, outside vendors and IT providing expertise in ensuring that key development milestones are achieved.

Analyze data on current state of operational performance; including internal and external benchmarks and baselines, unit costs, and critical customer requirements to shape operational strategy and to implement improvement opportunities and approach

Provide recommendations to Executives in formulating operational strategy and tactical plans, taking into consideration technology and operational capabilities, as well as regulatory issues, and other business considerations

Oversee programs and projects for continuous improvement related to key operational strategies and initiatives

Participate in the transfer of knowledge of methodologies and best practices to peers and colleagues through collaboration, mentoring, and formal presentation and consulting

Required skills:
3-5 years of successful operations and management experience

Bachelor’s degree required or equivalent credentials; Master’s degree and/or PMP or other related Operations certification designation highly desirable

Demonstrated ability to work with executives, such as CEO, CFO, and CIO on strategic direction setting and decision making

Demonstrated ability to build relationships and accomplish goals across a highly matrixed organization

Excellent communication skills

Ability to interpret and analyze data and present clear recommendations based on result

Proven decision making and leadership skills

Commercial Lines(BOP, IM, GL, etc..) is a plus