General Summary: An integral member of the Volunteer and Intern Resources team, the Intern Program Coordinator (“Coordinator”) is responsible for the implementation and daily management of the Audubon Nature Institute’s internship program.
The Coordinator is accountable for Institute-wide internship programming, onboarding, resource management, professional development, and program completion for all Audubon interns. In addition, the Coordinator supports the needs of the VIR team and other Audubon staff members in recruitment, training, coaching, and disciplinary actions for Audubon interns. The Coordinator provides regular coaching, training, and advice for Audubon staff who supervise, train, coordinate, or work with interns.
As a member of Volunteer & Intern Resources, the Intern Program Coordinator will provide support to other departments as required to ensure Audubon Nature Institute’s overall success.
To deliver on the Audubon mission, the Intern Program Coordinator will:
Provide a guest experience of outstanding quality
Develop and maintain Audubon’s internship program as a preeminent model in our field.
Work cooperatively with departments that share responsibility for implementing volunteer and internship opportunities and programs that are supported by Volunteer and Intern Resources.
Promote Audubon’s mission, service standards, and core values in all points of program delivery: recruitment, training, service, retention, and support.
Ensure all volunteer and intern program participants successfully present Audubon’s core values and Camera Ready principles to our audience.
Coach volunteers and interns on best practices and skills that engage and educate our guests in a way that promotes Audubon’s service and image standards.
Coach volunteer and intern supervisors on how to best support, engage, direct and coach their volunteers and interns.
Create and distribute timely and appropriate correspondence for interns: weekly emails, continuing education, meetings, and facility updates.
Work regularly with volunteers, interns, and staff in frontlines placements at Audubon’s public facilities.
Follow established operational policies and procedures.
Plan, organize, and support regular volunteer and intern events, including potlucks, continuing education, annual appreciation parties, and other Audubon events.
Contribute as a valuable member of the Volunteer and Intern Resources team by cheerfully, professionally, and skillfully performing all programming duties as assigned.
Communicate issues, questions, and concerns to the VIR Director in a timely manner.
Professionally represent Audubon and its programs at recruitment and community events.
Actively contribute content for social media recruitment efforts.
Provide measurable results for all initiatives.
Weave quality entertainment through the guest experience
Support and maintain Audubon’s internship program and offer professional guidance to future leaders in the Zoo and Aquarium field.
Support a sustainable core of long-term volunteers dedicated to providing top-notch service at Audubon’s facilities.
Provide operational support to the Guest Engagement team to manage priority exhibits.
Educate our diverse audience about the natural world.
Actively recruit and maintain programs that support intern candidates reflective of New Orleans’ diverse community.
Through training and programming, educate interns and volunteers on diversity of wildlife not only within Audubon’s collections, but also our region’s ecological systems.
Encourage interns and volunteers to promote conservation best practices by connecting guests to the natural world through our collections and exhibits.
Operate a financially self-sufficient collection of museums and parks.
Develop and maintain Audubon’s internship program by providing application and onboarding support, conducting quarterly orientation sessions, and providing continuing education and social activities for over 100 interns per year.
Work daily with volunteer database (Volgistics), inputting data and maintaining monthly status reports.
Along with the Director, outline and maintain budgetary guidelines and records for volunteer and intern training programs.
To deliver on the Audubon service promise, the Intern Program Coordinator will:
Make eye contact with every customer encounter, smile at every person, offer friendly phrases and greetings.
Wear identification badge.
Walk individual to destination instead of pointing; offer assistance to people who look confused.
Assume ownership of potential safety hazards (wipe-up spills, pick up trash). Always have the camera-ready look.
Maintain positive attitude, pleasant tone of voice (remember it is not what you say, but how you say it).
Coach coworkers on service expectations.
Utilize the power of teamwork to give excellent service.
Know when to involve management.
Know the answers to questions or seek out the answers.
Utilize proper phone etiquette (answer phone within three rings, smile before answering call, ask for permission and wait for response before placing caller on hold).
Ensure work area is free of food, drink, socialization, and personal business.
Follow Dress Code Policy on clothing and grooming.
Keep unpleasant concerns behind closed doors (vent backstage).
Supervisory Responsibilities: None
Experience: 3-5 years of experience working in volunteer management, Human Resources, informal education, customer service, or a related field.
Bachelor’s degree or equivalent combination of education and experience required.
Licensure/Certification: Valid, state-issued driver’s license preferred.
Software Requirements: Proficiency in MS Office and familiarity with database software such as Volgistics or Raiser’s Edge preferred.
Machinery/Tools/Equipment Requirements: Must have the ability to use mobile devices, computer, fax, scanner, phone and copy machine.
Sedentary Work: exerting up to 25 pounds of force occasionally, or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve sitting most of the time, but may involve walking or standing for brief periods of time.
Sitting or standing, bending, stooping, and the ability to carry items weighing up to 50 pounds.
Constant adequate range of motion and mobility required.
Regular near acuity with clarity of vision at 20 inches or less required.
Typical ability to collect and analyze numerical and written data and verbal information to reach logical conclusions and ability to determine the time, place and sequence of operations or actions required.
Regular talking and the ability to express and exchange ideas by means of language expected.
Regular hearing and the ability to perceive the nature of sounds.
Constant ability to read, record, or type data quickly and accurately required.
Working long hours between breaks or meals required.
Ability to work under and handle stress in an appropriate manner required.
May be exposed to high, medium, or low noise intensity.
Constant contact with co-workers required.
Affinity for animals preferred.
Exposure to fluctuations in temperatures may be required.
Exposure to outdoor conditions may be required.