Convention Service Manager
Position Overview:
Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the planning, event and post-event phases of property events. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Serves as the meeting and/or event planner’s primary contact (following turnover) on property and is responsible for his/her experience.
Essential Functions:
· Displays management skills in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
· Manages the planning, execution, and supervision of conventions, meetings and related events to include sales negotiations and conflict resolution.
· Communicates group specifications and history to the appropriate department.
· Promotes the proper use of function space, exhibit hall and overall event spaces. Maximizes group revenue by promoting all available goods, services, attractions and sub-contractors to convention and meeting related group functions.
· Oversees contracted group room blocks to include cutoff, attrition, and special requests per the group signed contract.
· Plans and develops convention and meeting group program logistics, resumes, agendas, Banquet Event Orders and services according to the client requirements and established guidelines.
· Manages group room blocks and meeting space for assigned groups.
· Hosts Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in departmental guidelines.
· Confirms that all conventions adhere to company policies, fire department regulations, state liquor laws and other applicable government regulations.
Requirements:
· Organizational Skills
· Problem Solving Skills
· Written and Verbal Communication Skills
· Customer Relationship Management Skills
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Preferred)
- Convention Services Management: 1 year (Required)
Ability to Commute:
- Greensboro, NC 27407 (Required)
Ability to Relocate:
- Greensboro, NC 27407: Relocate before starting work (Required)
Work Location: In person
