Customer Support/Administrative Office Assistant

International Materials Group, LLC - Taylorsville, NC (30+ days ago)

Day to Day Responsibilities:

  • Receive all customer orders, check for accuracy, confirm delivery dates with production
  • Communicate any issues with orders to appropriate account manager and customer
  • Communicate order status, delivery dates, change in delivery dates to customers
  • Maintain open order report in Excel and distribute to account managers
  • Enter customer orders into Quick Books
  • Assist in preparing/making shipments including preparing all documentation, contacting forwarder, follow up on deliveries
  • Administer all customer returns and insure credits are issued
  • Provide backup to all office functions


Bachelor’s degree

Experience and Skills:

  • High attention to detail, accuracy, process-oriented and very organized
  • More than 5 years of office administration experience in a manufacturing operation.
  • Willing to work in fast paced, high volume, dead line driven office.
  • Must have minimum of 5 years of experience and knowledge of Excel and Outlook.
  • Experience with Quick Books and experience with other MS Office products desirable.

Soft Skills:

  • Comfortable working across different functions and at different levels in the company
  • Must be able to work independently to resolve issues
  • Strong service customer attitude
  • Creative problem-solving skills
  • Strong communication skills (verbal and written)

Job Type: Full-time

Salary: $13.00 to $15.00 /hour