Complaint Investigation Officer I

City of Minneapolis - Minneapolis, MN4.0

Full-time
  • Plan and conduct independent investigations into allegations of violations of City Ordinance.
  • Interpret and apply labor and payroll laws, regulations, procedures and policies.
  • Analyze and evaluate information from the Complainant, Respondent and witnesses for the purpose of drafting questions and conducting interviews.
  • Perform on-site fact gathering missions when necessary/appropriate.
  • Conduct pre-determination and/or post determination settlement conferences/negotiations (mediation) with/between the involved parties using negotiation techniques.
  • Draft pre-determination and post determination settlement agreements between the complainant and respondent, when necessary.
  • Process a variety of data, documents and correspondence.
  • Perform educational and outreach activities so that the provisions of the City Ordinance and the services of the Civil Rights Department are known and understood by the community.
  • Work in partnership with other organizations to further the department's mission and the City Ordinance.
  • Maintain current knowledge of developments in law and other applicable disciplines, as well as the social and economic characteristics of the relevant labor force.
  • Submit case inventory and status reports on a weekly and monthly basis.
WORKING CONDITIONS: Office and field.

Required Qualifications:Required Education:
Bachelor's Degree, with course work in areas related to assigned duties, or equivalent.

Required Experience:
Two years' experience performing directly related duties in the Civil Rights field or equivalent; equivalent combinations of training and experience may qualify.

Licenses/Certifications:
Valid driver's license.

Equivalency:
An equivalent combination of education and experience closely related to the duties of the position may be considered.

Desirable Qualifications - Cultural competency:
Ability to relate and work effectively with people from diverse cultural, economic and ethnic backgrounds.

Desirable Qualifications - Language:
Bilingual skills in Spanish, Somali, Amharic, Oromo, Hmong, Vietnamese and/or Lao.

Selection Process:
The selection process will consist of one or more of the following steps: a rating of relevant education and experience and/or an oral examination (100%). It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score (70%) on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check:
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

Drug/Alcohol Testing:
All job applicants must pass a pre-employment drug and alcohol test once a conditional offer of employment has been made. Applicants will be required to sign a notification and consent form prior to undergoing drug and alcohol testing. Applicants who do not consent to undergo drug and alcohol testing will not be required to do so and the City will withdraw the conditional job offer, resulting in the job applicant no longer being considered for the position.

Union Representation:
This position is represented by a collective bargaining agreement between the City of Minneapolis and AFSCME.

Eligible List Statement:
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire 30 days after it has been established.

Knowledge, Skills and Abilities:
  • Juris Doctorate advanced degree in public policy or forensic accounting desirable.
  • Experience as a judicial law clerk is desirable.
  • Knowledge of the Minneapolis, State and Federal laws.
  • Ability to interview parties and witnesses and investigate claims.
  • Ability to handle multiple cases at a time and their work flow and process cases to completion within the proscribed time period.
  • Knowledge of current developments in law and applicable disciplines.
  • Ability to work with individuals from diverse backgrounds, including knowledge of cultural etiquette.
  • Ability to organize and give attention to detail, analyze, appraise and present evidence, facts and precedents.
  • Demonstration of sound and ethical judgment by making decisions based on facts and logic.
  • Ability to facilitate, mediate, conciliate and negotiate disputes.
  • Ability to conduct legal research, statistical analysis and other investigative methodology.
  • Developed oral and written communication skills, and technological proficiency.
  • Ability to work as team and understand cooperation and collaboration to accomplish goals.
  • Ability to multitask, and handle stressful interactions with members of the public.
  • Ability to use Tableau and Smartsheet.