Call Center Representative

Boston Medical Center - Boston, MA (30+ days ago)3.9


The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to: front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).

ESSENTIAL RESPONSIBILITIES / DUTIES:

  • Performs a wide variety of administrative duties to ensure proper functioning of assigned department including, but not limited to:
  • Reception & customer service
  • creating or verifying Master Patient Index (MPI)
  • registration demographics
  • visit management
  • appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc)
  • front-end review and correcting registration & insurance edits
  • Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc).
  • Other related duties as needed.

Job Type: Full-time

Job Type: Full-time

Experience:

  • Call Center: 2 years

Education:

  • High school