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Resolve ROI is currently searching for full-time qualified professionals as Release of Information (ROI) Representatives processing medical records requests at local medical facilities.
This position looks at all levels of experience for processing medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.
Representative must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Requirements Minimum Qualifications:
Previous Release of Information, medical records, or other related experience in a healthcare environment is preferred.
Proven customer service experience and/or training.
Ability to effectively use computer software and general computer proficiency.
Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.
Ability to read and comprehend simple, healthcare terminology and medical record requests.
Effective verbal and written communication skills.
Effective organizational skills a must.
Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
Must be able to multi-task effectively.
Must be at least 21 years of age or older
Knowledge and/or experience of Release of Information required
High School Diploma (GED) required
Knowledge and experience in efficient computer and office equipment use desired
Knowledge of HIPAA regulations is preferred
Knowledge of medical terminology is a plus
Hours: M-F 7am-4pm
Salary: Hourly rate based upon experience
Job Type: Full-time
Job Types: Full-time, Part-time
Salary: $12.00 to $16.00 /hour