Relocation Specialist

South Middlesex Opportunity Council - Framingham, MA3.7

Full-timeEstimated: $47,000 - $63,000 a year
SMOC Rental Assistance Programs
SMOC Rental Assistance provides rental subsidies to income-eligible families in 37 communities. Each month designated payments are made on behalf of tenants directly to their landlords. Rental assistance vouchers allow families to rent in the private market and apply a subsidy to their rent. With this assistance, residents are able to pay approximately thirty to forty percent of their income toward rent, with SMOC RAP paying the remainder. Each rental unit is inspected annually for compliance to HUD quality standards and Department of Housing and Community Development requirements. When necessary, the program acts as mediator and liaison between tenants and landlords.

Our Mission

To improve the quality of life of low-income and disadvantaged individuals and families by advocating for their needs and rights; providing services; educating the community; building a community of support; participating in coalitions with other advocates and searching for new resources and partnerships.

The Relocation Specialist will be responsible for handling all transactions related to tenants’ relocation to a new housing unit including receiving transferring client files out to other administering agencies such as Regional Administering Agencies (RAAs) and Public Housing Authorities (PHAs).

Responsibilities will include: meeting with new clients, gathering and requesting income and id documents and forms, sending and receiving tenant paperwork that are transferring to and from other agencies, and reviewing documents for completion. It will also include working with landlords in negotiating rent, requesting documents, producing a signed contract and lease and coordinating an inspection of the new unit, in addition to collaborating with the billing specialist to set up payments in the system and direct deposit to the new landlords. This positions is for our Relocation Specialist working form 9 am- 5 pm Monday - Friday.

  • Oversee the entirety of the move process and facilitate an efficient work flow.
  • Track and monitor client files in the process of moves from beginning to end
  • Audit files received from Program Representatives for completion and request additional income and household verification from Program Representative as necessary
  • Communicates with landlord and/or receiving administering agency to obtain appropriate documentation
  • Determine annual income and Adjusted income in accordance to HUD rules and DHCD policies
  • Enters moves, new lease ups and transfers into software system
  • Adhere to Section 8 HUD regulations and DHCD policies and other Federal , state and local laws, rules and regulations related to low income housing and policies
  • Scan client files and send by email or fax to receiving administering agency
  • Collaborates with the Inspections’ team to coordinate timely inspections
  • Maintain the transfer log to track and monitor lease up dates for moves, transfers and new lease ups
  • Calculate rent share and Housing Assistance payments (HAP)
  • Generate lease and HAP contracts and ensure signed within 60 days’ of lease up by landlord
  • Ensure HAP contracts are signed by Executive Director within a timely fashion
  • Knowledge of HUD policies, and other Federal , state and local laws, rules and regulations related to low income housing and policies
  • Ability to understand and implement HUD regulations and DHCD policies and procedures
  • Minimum 2 years’ experience working with Rental Assistance Programs
  • Ability to complete complex and detailed tasks within defined deadlines
  • Excellent written and verbal communication skills
  • Ability to plan and prioritize tasks to meet deadlines
  • Strong time management skills with ability to handle large caseloads and high volume of work in a busy, fast paced environment
  • Working knowledge of Microsoft Office, Word and Excel
  • Basic mathematics to be able to calculate rent shares
  • Strong ability to make decisions independently
  • Ability to sit for prolonged periods of time
  • Mobility to operate office machines, copier etc.
  • Directly reports to Assistant Director.
  • Indirectly reports to Program Supervisor, Billing and Data Supervisor and Program Director.
As part of the responsibilities of this position, the Rental Assistance Relocation Representative will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We offer a competitive salary, excellent benefits package and an exceptional time off program. We believe in quality of life for all individuals including our employees.