Full-time | Part-time | Temporary$21 - $22 an hour
- Customer Service
- Communication Skills
- Computer Skills
- High School Diploma or GED
Full Job Description
We are seeking a friendly, driven, and service-oriented team lead to work as part of our sales and customer service teams and interact directly with customers. In this role, you will be responsible for completing orders, offering customer support, and leading other members of the team to provide an unparalleled experience for our customers and maintain our company’s solid reputation.
Requirements and Qualifications
A high school diploma or GED equivalent.
Excellent written and verbal communication skills.
Extensive experience in a leadership position.
Positive attitude with a passion for providing quality service
Keen problem solving capabilities
Ability to multitask, stay organized, and thrive in a fast-paced work environment
Willingness to work independently or as part of a team
Basic computer knowledge with the ability to type 30+ words per minute
Understanding of the importance of maintaining a positive professional reputation.
Duties and Responsibilities
Supervise the performance of our customer service team.
Hire and train Customer Service Associates according to our standards and policies.
Lead by example by engaging with customers and assisting with any issues they might have.
Place and fulfill orders for customers
Gather necessary information to solve problems and adequately meet customer needs
Identify opportunities to streamline or improve the customer experience
Maintain a solid understanding of company products and services, as well as current promotions and marketing efforts
Collaborate with other members of the sales and customer service teams to ensure a high-quality experience for each and every one of our customers
Attend all scheduled team meetings.
In a context of globalization of markets, companies must dedicate themselves to innovate and concentrate their resources on the main business. Therefore, "Outsourcing" offers an optimal solution.
Basically it is a modality, according to which certain organizations, groups or people outside the company are hired to take charge of "part of the business" or a specific service within it. The company delegates the management and operation of one of its processes or services to an external provider (Outsourcer), in order to streamline it, optimize its quality and / or reduce its costs.