Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Reporting to the VP of Financial Operations of the Americas – Procure to Pay, the Business Systems Analyst will be responsible for the technical support, administration and managing the upstream and downstream modules of SAP Ariba On-Demand application. Daily responsibilities include providing support to end users, troubleshoot, maintain, configure and enhance existing processes. Responsible for analysis and developing business requirements for business- led projects supporting the Bank’s Ariba Production & Test applications. The Analyst will perform documentation of business requirements, process definition, and executive level presentations.
Analysis and creation of business requirements and project documentation. Identify the areas where changes are needed in business plans. Analyze the entire business, including data, goals, process, and organization. Identify the areas of strength and weakness and suggest areas of improvement. Perform the changes in the Test application and lead all aspects of the testing of such changes with the Requestors. Work with the business area management to identify required changes and continued testing. Lead the effort to ensure the changes are made to the Production application as required. Monitor the impact of such changes. Document and analyze the required information and data. The analysis is accomplished by evaluating information gathered through workshops, surveys, interviews, business process description and task analysis. Communicate needed changes to project management team and to business line management.
Process improvement and documentation including developing playbooks and desktop procedures. Establish repeatable processes and evaluate for efficiencies. Ensures issues are identified, tracked, reported on and resolved in a timely manner. Create and maintain document libraries for documentation. Support management by creating and contributing to presentations and other projects. Responsibilities include:
Day to day support & administration activities around SAP Ariba P2P, Sourcing, and Contract modules including: Approval Flow Administration, Interface issue resolution.
Champion low to medium complexity level project related activities – meetings, document test cases, testing, issue resolution
Design, configure, test, debug and document Ariba process workflows and templates
Perform configuration tasks in coordination with business process owners
Assist with guidance and training to users
Evaluate business needs and convert to technical system design and development documentation for low to medium complexity level projects
Partner with Technology Group to lead and drive new low to medium complexity level project design and development
Consultant in planning and implementing low to medium complexity level system and operational changes
Aligns communications strategy to keep business partners informed of progress/benefits relating to strategic projects and initiatives
Thrive on collaborating with the implementation team as well as internal and external customers
Lead efforts with the Information Technology Group installing of upgrades/maintenance releases/patches as needed
Maintenance of business models and data flow processes
Oversees systems testing and ensures problem resolution
Prepares user test plans, user documentation, and user training plans for upgrades.
Regularly provides guidance and training end users.
May assist Junior Business Systems Analysts with the set-up of user groups, roles, and permissions
Minimum Job Requirements: Bachelor’s degree preferred. Direct work experience in supporting SAP’s Ariba System from a technical perspective in the Financial Services industry is required and working in a Program Management office is preferred. Very strong Ariba technical skills coupled with business intelligence and a deep understanding of business areas needs so that they can be transformed into the Ariba Application or operational requirements. Must demonstrate well-rounded understanding of the Ariba System’s technical designs as well as the specifications. Must have experience with business case development and presentation. 3+ Years’ experience with Ariba Process Improvement, Consulting, and Project Management is preferred. Experience in project management and business analysis and work experience in managing low to medium complexity level projects and written detailed business requirements supporting the Ariba System. Strong experience in configuring/enhancing the Ariba Application in both upstream and downstream modules. Strong experience creating MS PowerPoint documents and documentation skills. The Analyst must be able to use data to create meaningful requirements and persuasive proposals. Strong written and oral communication skills are necessary for this position, as it will interface with all levels of the business including Executive Management. Critical thinking and problem solving are key skills for this role. Requirements include:
Ability to work and communicate with all levels of an organization within a fast paced environment and successfully balance multiple tasks and projects concurrently.
Self-starter with an entrepreneurial attitude.
Must have prior experience in BOTH the technical implementation as well as the ongoing daily technical support and enhancements of the Ariba Application.
The candidates MUST possess direct hands on knowledge and experience with managing in part or in whole the Ariba suite, including Ariba Source to Pay, Sourcing, Contracts, Contract Compliance, BPO, Catalogs, Workflow, Templates, User & Group Management.
Bachelor's degree in Computer Science or equivalent
3+ years of Business analysis experience required
3+ years of Systems Administration required
High proficiency with MS Office (Word, Excel, Visio)
Ability to work independently with little to no supervision to deliver projects successfully under fixed time constraints
Proven ability to build trusted relationships with prospect/client Subject Matter Experts
Note: This is a Mid-Level Technical Support Role. This is NOT a User of the Ariba Tool or a Sourcing Manager Role. This role will support the Ariba Tool in its entirety for the Bank from a technical perspective. Please do not send candidates that have User experience submitting Purchase Requisitions, creating Contract Workspaces or Sourcing Managers that have experience using the Sourcing modules to perform their competitive bidding/negotiation of supplier contract documents.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.