Full Job Description
Charles Schwab User Experience and Design is responsible for software design across mobile, web and desktop platforms. We are a multi-disciplinary group of user experience designers, visual designers, content writers and researchers. We work with strategic business and technology partners across the enterprise to build best-in-class software experiences for our users.
Our business is driven by looking through our clients’ eyes, which makes it a great place to practice user-centered design. Our purpose is designing tools and experiences that enable users to achieve their financial goals.
What you are good at
Facilitate collaborative design sessions including sketching and ideation.
Lead design reviews and drive decisions.
Create design solutions with a multi-faceted team, taking into account how digital, physical, and service channels work together
Represent the design team brand, and deliver a consistent design process to partners.
Understand great designs are achieved iteratively.
Visualize ideas in a clear form (sketch, diagram, wireframe or prototype) and provide appropriate level documentation.
Set expectations with the project team and prioritize activities.
Create and maintain design schedules.
Communicate status and agreements with project team.
Review work with UX managers, keep them updated on project status and escalate items appropriately.
Design Expertise and Execution
Maintain the high standards set by the group.
Conduct the primary design activities, create deliverables and conduct QA at an expert level.
Participate and support research efforts.
Commit to improving our process and methods with an emphasis on both effectiveness and efficiency.
Teamwork, Collaboration and Engagement
Work well with all partners to deliver work.
Support UX team members.
Strategically listen to feedback and help guide the delivery
Collaborative and cooperative.
Has a design position but is not rigidly fixed when presented with new information.
Passionate about team, our mission and the needs of our partners and users.
Enthusiastic about UX design.
Empathy & Curiosity
Understand user needs, walking in their shoes when possible.
Focus on innovation and improvement.
Regularly learns more about design theory, practice and tools.
What you have
6 + years of rich interaction design focused on digital products.
1+ year of interaction design experience for touch-based mobile interfaces is a plus.
An online portfolio demonstrating interaction design process and thinking
Experienced with all aspects of a user-centered interaction design process, including user research, developing user flows, creating wireframes, conducting usability tests and creating annotated design specifications.
Experience working in a collaborative multi-disciplinary team within an iterative process and an Agile development methodology. Strong self-management skills, comfortable with substantial responsibility, working directly with our client partners, and capable of managing your project schedules.
Proficient in design tools like Sketch, Invision and Mural
Experience running design sessions with cross-functional teams
Effective relationship builder-ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types.
Comfort in a project-oriented work environment, with a positive attitude and solid work ethic.
Experience working with geographically distributed teams
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.
Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at firstname.lastname@example.org or call 800-275-1281.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.