Customer Service Representative

Conduent - Tigard, OR

Full-time
About Conduent
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Job Description
You will have the opportunity to join a team of support specialists who provide award winning customer support experiences through:

Answering customer’s product, service and account related questions.
Researching and assisting customers in troubleshooting technical issues over the phone.
Embracing ongoing personal development through regular training which helps to enhance your own technical knowledge and problem-solving skills.
Your responsibilities will include, but are not limited to the following:

Provide exceptional customer experiences by empowering your customers.
Tailor solutions for customers which can greatly enhance their product/service enjoyment.
Ability to navigate through multiple computer applications with speed and accuracy.
Ability to effectively research and identify solutions using computer-based resources.
Ability to work in a paperless work environment where customer privacy is paramount.
Ability to embrace feedback and coaching to help maximize your potential.
Qualifications

The successful candidate will have the following qualifications:

Six months experience in providing customer service either via phone or in person.
Familiarity with iOS and/ or macOS, or comparable technology, is preferred.
The ability to relate to customers in a professional and courteous manner.
A strong interest in using and promoting innovation and technology.
Excellent attention to detail and multi-tasking ability.
Excellent written, verbal and listening skills.
Self-motivation to work under his/her own initiative.
The ability to work under pressure.
An interest in ongoing personal development through training and coaching.
The ability to maintain excellent attendance and adherence to assigned work schedules.
The ability to type 30+ words per minute
Must pass state, federal and criminal background check
Must have High School diploma or general education degree (GED).
Must be at least 18 years of age or older
Hiring Process

As part of our hiring process you will be required to complete the following steps;

Completion of a Technical/Customer Service Assessment
Typing Test (30 wpm minimum)
Interview with a Hiring Manager

To apply, please send your resume to jeffrey.church@conduent.com

Closing