Awake Overnight Crisis Specialist

Community Healthlink - Leominster, MA2.9

Full-time | Part-timeEstimated: $36,000 - $49,000 a year
Come join a friendly and diverse clinical team that provides quality care! Community Healthlink (CHL) is looking for a full-time (32 hrs/wk) Awake Overnight Crisis Specialist at our Leominster site.

The Communications and Triage Department serves over 30 cities and towns in Central Massachusetts, providing 24/7 intervention to individuals of all ages facing acute behavioral health and substances abuse crises. Crisis Specialists work with clients and community partners, providing telephonic intervention, verbal de-escalation, and assistance in finding a variety of resources to address each individual’s needs. They engage in collaborative work with clients, family members, Master’s-Level Clinicians, hospitals, schools, police departments, insurance companies, and various other community entities to ensure client’s most acute needs are met as quickly as possible. Crisis Specialists work in an exciting and fast-paced environment as critical members of the Emergency Services Program.”

Compensation based on education and related work experience, licensure and other qualifications
Health and Dental insurance (available upon starting)
Generous paid sick, personal, holiday, and vacation time
CEU benefits
Life and Disability insurance
401k with agency contribution
Wellness activity discounts
Work related travel reimbursement


Duties and responsibilities include but are not limited to:
Provide coordination of all telecommunications for the Emergency Services in providing telephonic support to individuals in crisis and assess the need for clinical intervention in a high volume call center.
Provide administrative support to clinicians engaged in short term crisis intervention.
Appropriately prioritize active cases, assessing the potential risk to the clinician, coordinate internal and external resources.
Assist clinicians in the office with client services, triage, and screening.
Provide referrals and/or placement to multiple levels of care

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

Must have a minimum of 2 years experience in the field
Grade 6: Crisis Specialist: Bachelor’s degree required, in the field of psychology or human services

Treatment experience with individuals in a mental health setting preferred
Must have strong organizational skills and the ability to multitask handling multiple pieces of data.
Strong telephone skills required
Experience in providing treatment to those in crisis and abusing substances is highly desired
All bilingual candidates are strongly encouraged to apply
Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.
If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.