Full Job Description
Responsible for efficiently and accurately obtaining appropriate demographics, signatures, completing all required forms and providing patient information as required by state and federal regulations.
High School Diploma/GED
1-2 years experience working in a healthcare environment
Knowledge, Skills & Abilities
Ability to comprehend and follow the policies and procedures for MedStar Southern Maryland Hospital Center.
Ability to read, write and speak or communicate in English to successfully accomplish the essential duties of the position.
Ability to demonstrate ethical behavior that supports the hospital’s mission, values and commitment to compliance with all federal, state and regulatory laws. Inspires trust and exhibits honesty and integrity within the scope of daily activities.
Exhibits professionalism, courtesy and excellent customer service, while interacting with patients, guests and co-workers.
Ability to work effectively with people from a variety of culturally diverse backgrounds.
Ability to maintain patient confidentiality.
Ability to work/cover multiple areas of the department.
Primary Duties and Responsibilities
A registrar will serve as a receptionist, information gatherer, insurance specialist, public relations, and collector.
A registrar will greet everyone in a warm, caring manner/tone, escort, console and direct patients to the appropriate area of the hospital or department.
Acknowledge all patients and visitors by making eye contact, introducing self by name, smiling, and speaking appropriately.
Responsible for collecting and capturing accurate demographic and insurance information.
Responsible for making sure all registration documents are distributed to the proper area.
Follow all EMTALA, Joint Commission, Medicare and HIPAA guidelines of patient information and consents.
Employ proper search criteria in order to obtain accurate Medical Record information per departmental guidelines.
Ensure that all patients are entered accurately, thoroughly and in a timely manner in the computer. Bed side registration if needed.
Verify insurance eligibility either by INVISION HDX software, telephone or internet websites.
Complies with changes in duties and assignments in a positive and cooperative manner.
Functions as a team member to organize and prioritize responsibilities to complete daily work requirements for the department in a timely manner.
Request, collect, document, and communicate payment requirements for co-pays and deductibles through US Bank.
Inform patients of their payment options including payment plans, financial assistance programs and compassionate care programs.
Offers and acts on constructive feedback positively.
Contributes to group relations; uses open communication to identify and resolve problems in and between departments.
Communicates to the appropriate personnel irreconcilable differences or unprofessional behavior in an appropriate and timely manner.
Adjusts to peaks in workload; demonstrates flexibility and adaptability to change.
Keeps work areas clean and clear of dust, trash, food and drinks.
Keeps discussion of personal issues (i.e., personal plans, jokes, loud laughter, etc.) out of patient/family and public areas.
Notifies management of any delays and or problems with performing responsibilities.
Treats everyone in a caring and professional manner to foster a positive image of the hospital and instill confidence.
Respect the rights and dignity of all patients. Provide and maintain patient privacy at all times.
Respect patient confidentiality by giving information only to those individuals who are authorized and have a need to know, never discuss patients in public area.
Resolve customer concerns or questions in a prompt and effective manner. Give clear, accurate information to help them and or refer them to the appropriate medical or administrative personnel when necessary.
Perform all related job duties as assigned.
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.