EDI Customer & Application Support Specialist, Customer Service, Call Center, Healthcare

Axiom Systems - United States3.0



AXIOM is a premier healthcare IT and business solutions provider specializing in support for the system integration, implementation, enterprise reporting, HIPAA/EDI and ICD-10 needs of healthcare organizations. AXIOM is unique in its ability to develop and implement practical, effective solutions based on its deep knowledge of the healthcare industry.

AXIOM is looking to hire one full-time EDI Customer & Application Support Specialist for our Phoenix, AZ office. The ideal candidate will have a skilled technical and healthcare EDI background serving a high clientele within a call center environment. The candidate will work directly with the support and sales team providing application support to our customers.

The Product Support Specialist is responsible for processing inbound calls from users inquiring about electronic healthcare claim submissions and AXIOM’s provider products.

Responsibilities include but are not limited to:
Researching and troubleshooting X12 5010 transactions
Entering information into the ticketing system for call tracking purposes
Setting up and Training users on AXIOM’s network service and medical billing applications
Serving as a principal liaison between clients, vendors, and payers
Associates degree and/or certifications in areas related to the following are preferred:
Minimum of 3 years of working experience in related fields
Knowledge of standards, concepts, practices and procedures within areas of healthcare, EDI X12 and HIPAA 5010 transactions required
Knowledge of ICD-10 and Procedure codes for Professional and Institutional type billings
Basic understanding of healthcare claims processing for professional and institutional claims
Call center environment experience is a plus
Customer service experience required
Medical billing knowledge is required
Ability to access and retrieve information using a PC and basic understanding of Windows OS is required (MAC OSX is a plus)
Ability to navigate within networks and network directories is a must
Understanding application installations, website access and different file transfer protocols is a plus
Understands limitation of technologies in relation to business processes
Ability to adjust to changing priorities and multiple concurrent projects
Must be a Team Player
Good written and verbal communication skills including professional telephone skills is a must
Possess ability to work efficiently under aggressive deadlines
Self-directed, with strong multi-tasking, organizational and documentation skills
Being detail oriented, punctual, and disciplined is a must