Supply Chain Operations Specialist III

CEVA Logistics - Austin, TX (30+ days ago)3.6


CEVA Logistics, one of the world’s leading supply chain companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Over 41,000 dedicated employees, working in 17 regional clusters around the globe, deliver operational excellence- to provide viable answers to the most challenging supply chain questions. We operate nationally throughout the U.S. with opportunities throughout the nation. Our North American headquarters are located in Houston, TX.

CEVA offers competitive incentive packages, exceptional benefits and an exceptional culture for career building. Start your career with CEVA and build on our Foundations: Unity, Growth and Excellence. CEVA people are passionate about supply chain management.

KEY ACCOUNTABILITIES: Supply Chain Ops/Service Specialist III

Summary: Performs complex to specialized support to areas of the supply chain or operations, such as identifying operational or service concerns, running and analyzing operational reports, and interfacing with carriers on requirements. Generally requires full knowledge of customers and carriers, addressing complex or escalated internal or external customer questions and concerns, and providing more complex customer service, quotes and tracking and tracking needs.

Receives and processes documents for accuracy, which requires complex knowledge of customers, carriers, and procedures.
Processes operational data in software systems and applications, identifies missing or potential operational or service concerns, and resolves with the appropriate groups.
Utilizes databases, logs, and other sources to locate and verify information; information is usually complex in nature.
Identifies and completes services or assists others that require special or expedited handing.
Addresses complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
Tracks orders and shipments and assists with tracing as needed; usually more complex, domestic and may involve international operations.
Runs, analyzes and summarizes operational reports and details; presents information to co-workers or supervisors are needed.
Interfaces with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically complex in nature.
Prepares information required for quotes or address potential services; provides more complex quotes.
Ensures compliance with company policies and procedures and a safe and effective work environment; assists others with understanding operational items.
Develops critical relationships with internal or external customers, assists with account management such as maintaining customer profiles, details and service needs.
Creates and processes invoices, reviews for operational accuracy, works with customers on questions and payment; assists others as needed.
Performs other duties as assigned.

Specialist III:
Developing relationships with customers and internal operations.
Advanced operational and support principles and practices in supply chain environments.
Applying and following policies and procedures.
Utilizing databases and systems to review and verify logistics and transportation information.
Relaying communications between carriers, providers, and customers.
Preparing and handing off transportation and logistics requirements.
Tracking and tracing shipments or product, typically domestic and more complex.
Working with providers, carriers and services in a transportation/logistics environment.
Identifying operational delays.
Communicating and working to resolve potential concerns or delays.
Operating in a fast pace and changing logistics/transportation environment.
Operating in both a team and individual contributor environment.
Communicating with co-workers to provide and receive direction.
Preparing operational reports, queries, and service information.
Preparing quotes and service details.
Must be able to read, write, and speak English fluently.
Basic to intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.