POSITION SUMMARY
The Project Coordinator acts as the central liaison for coordinating the delivery, installation, removal, conversion, and service of Ainsworth Class III, Class II and HHR products across the North American territory. This position requires constant communication with service management and technicians to track job status.
REPORTS TO: Customer Service Manager
MAIN RESPONSIBILITIES
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Coordination & Scheduling: Coordinates service dates with customers and communicates scheduled delivery and installation dates to all necessary departments. Confirms coordinated jobs with the customer to ensure readiness and receives deliveries (excluding gaming machines).
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System Management: Updates and maintains accurate data in all business-critical programs, including the Tech Schedule, Astro, Pronto, and Outlook, ensuring real-time visibility of project status.
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Communication & Support: Responds promptly to all emails and voice messages, accepts customer service phone calls, and directs them to the appropriate Service Technicians. Prepares customer folders for all newly assigned orders and maintains accurate knowledge of all Ainsworth products.
JOB REQUIREMENTS
Experience
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1 to 3 years of work experience in the Gaming Field.
Knowledge & Skills
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1 to 3 years of MS Office experience.
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Excellent communication skills.
PHYSICAL REQUIREMENTS:
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Lifting/Carrying: Must be able to lift boxes in excess of 25 lbs up to 50 lbs.
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Sitting: Majority of workday is spent at a workstation coordinating schedules.
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Keyboarding: Essential for updating service programs (Astro, Pronto).
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Speaking/Hearing: Required for constant contact with supervisors and customers.
Additional Requirements
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Must be able to obtain and maintain a Nevada gaming registration.
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Must possess a current and valid driver's license for administrative tasks.
