The Senior Practice Manager’s role is a full time position working at least 40 hours a week. This leadership role reports to the Area Director (AD) and leads a team of NPs, PAs, and/or LVNs/LPNs in achieving clinical quality standards and business and financial objectives. The Senior Practice Manager will have accountability to the business performance of clinics in their assigned region as well as the clinical and professional performance of their assigned clinic team.
The Senior Practice Manager role does not include the provision of direct patient care.
Major Job Duties and Tasks
Accountable for clinic team performance in achieving and maintaining clinical practice excellence, coding compliance, and adherence to clinic protocols and practice guidelines
Work in partnership with the Senior and Field Educators, and Senior Clinicians to ensure effective programs for provider training, education and development
Leads interprofessional practice with internal and external physicians in support of collegial, consultative, and coordinated care delivery
Reviews clinical, educational, quality, and safety metrics, dashboards and information for the purpose of meeting the organizations clinical and quality safety standards this includes early identification of trends, outlier and opportunities. Identifies strategies, and implements timely and effective action plans to maintain clinical excellence at all times. (e.g. HEDIS, NPS, RVUs, etc)
Understand, articulate and ensure compliance with State Provider Practice Acts, State Board regulations, regulatory agency standards and policies of the organization
Works in collaboration with the organization’s quality and patient safety teams to support continuous quality improvement efforts and maintain patient safety
Team Building & Talent Development
Continually evaluates effectiveness and identifies opportunities for operational, programs and/or system enhancements and is a key player in leading process improvement in these areas
Evaluate and assess inputs regarding clinical performance and professional practice within region and reacts in a timely manner
Accountable for effective bidirectional team and leadership communications. Assess for understanding and intervenes to reinforce messaging as needed. Consistently model the CVS MinuteClinic purpose, culture, and values through words and actions
Accountable for the Provider Experience as it relates to best practices in professional standards, performance management, employee relations, healthcare administration and management and is consistent with organizational values
Healthcare Administration & Management
Plan, implement and supervise MC services within region
Develop intervention strategies and assess outcomes consistent with continuous process improvement
Manage fiscal responsibilities to budget (payroll, travel)
Ensure appropriate use of business tools, systems, policies and procedures in accordance with organizational standards
Works in partnership with AD and Business Operations Partners to review business metrics in order to identify and implement growth initiatives and operational improvements
Maintain up to date knowledge of clinical practice, patient care standards, healthcare policy, evidence based practice, outcome measurement, patient safety, quality improvement and risk management
Professionalism and Leadership
Provide visionary thinking on issues that impact the healthcare team
Critically analyze regional issues after review of the evidence
Utilize change theory to plan for the implementation of organizational changes
Establish mechanisms that provide for early identification and mentoring of staff with leadership potential
Create an environment that facilitates the team to initiate actions that produces results
Integrate high ethical standers and core values into everyday work activities
Ensure that providers are actively involved in decisions that involve their practice.
Current board certification as a Family Nurse Practitioner or a Physician Assistant
Current active, unrestricted state licensure to practice as a FNP or a PA
5 years work experience as an Advanced Practice Nurse or a Physician Assistant
2 years experience managing teams
In accordance with the American Organization of Nurse Executive, (AONE), the requirements listed below are representative of knowledge, skill, and/or ability required:
Effective communication and relationship building skills
Clinical practice knowledge
Patient care delivery and work design knowledge
Demonstrated Professionalism and Business skills
Personal and professional accountability
Understanding of health care financing
Supports the organizations professional governance structure
Prior experience in a retail health setting
Masters degree in Nursing, or Physician Assistant Studies
It’s a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health MinuteClinic practitioner, you have the unique opportunity to manage your clinic and treat your own patients, in an autonomous environment, always knowing you have the support of your colleagues, managers and collaborating physicians, behind you.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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