Global Services, Global Experience Owner, Learning & Development

Johnson & Johnson Family of Companies - New Brunswick, NJ

Johnson & Johnson Family of Companies is currently recruiting for a Global Services, Global Experience Owner, Learning & Development within the Johnson & Johnson Global Services organization. It is preferred for this role to sit in one of the Global Services Regional hubs: Tampa, FL; Prague, Chez Republic; Manila, Philippines; or Bogotá, Columbia. While the hub locations are preferred this position could alternatively sit in New Brunswick, NJ.

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

As the Global Services, Global Experience Owner (GEO), Learning & Development you will be responsible for shaping, implementing and continuously refining a frictionless employee/customer experience supported by end to end (E2E) processes. You will be supported by a team of Global Process Leads, located globally. As the GEO you will operate in a matrix organization and will be responsible for leading functional and cross functional activities to drive improved process and business performance in support of the E2E Process and J&J GS improvement strategies. This role reports to the Head, Global Experience Organization.

Specific responsibilities of this role includes:
Leadership of a global team to drive employee experience supported by E2E processes
Lead the development and implementation of E2E processes across the HR function while improving the employee and HR user experience
Lead continuous process improvement efforts and partner with GS and HR leaders to ensure compliance with Corporate Services and Global Services HR standards.
Lead analysis of experience and process performance (cost, speed, quality) to provide qualitative assessments used by HR leadership for demonstrating value as well as strategic planning and investments.
Leverage employee/customer/data insights to drive prioritized service, process and technology solutions to further enhance service delivery, globally
Promote and support a culture of process improvement, innovation & transformation with HR Functional partners, GS partners and stakeholders
Drive team engagement and develop a strong pipeline of global, diverse leaders within the experience and process team.
Enable a Credo-based & High-Performance Culture within team.
Coordinating and synchronizing efforts of regional delivery and Service Excellence and Experience teams to ensure operational standards (inclusive of Managing for Daily Improvement and Continuous Improvement methodologies) are consistently deployed to drive a consistent employee/customer experience that is both effective and efficient
Ensuring process and operations are conducted in a compliant manner, via continuous alignment and execution of the J&J Internal Controls framework.


Bachelor's degree (BA/BS) is required; an advanced degree (MBA or MS) is preferred.
10+ years of related experience
5+ years of experience in learning & development is required
A minimum of 5+ years of managing people is required.
5+ years progressive Continuous Improvement experience in a shared services organization, preferably HR, Finance, or Procurement is required.
Learning agility across industries and/or functions required.
A mastery and a proven track record of leading through global, competing complexities is a must.
Strong level of experience and knowledge specific to the supported E2E Process
Extensive project portfolio and a strong track record in the delivery of lean process improvement projects
An uncompromising commitment to customer satisfaction
Effective and strong partnership and relationship building skills with key stakeholders
Ability to reinforce a culture oriented on customer experience and focused on continuous improvement while building employee-centric repeatable and sustainable processes
Experience in workshop design and facilitation of stakeholders in collaborative problem solving
Track record of building positive working relationships with people who work in a challenging and at times stressful work environment.
Analytical and strategic thinker, and highly developed problem-solving skills
Ability to analyze complex data to draw supportable conclusions and recommendations.
Ability to work effectively in a fast-paced environment, handle multiple projects, and daily planned and unplanned operational activities
Strong presentation skills; can speak across various forums and communicate to broad, diverse audience
Strong Lean and Six Sigma application experience is required.
25% International & Domestic travel is required for this role
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location
United States-Florida-Tampa-
Other Locations
Latin America-Colombia-Distrito Capital de Bogotá-Bogotá, Europe/Middle East/Africa-Czech Republic-Prague-Prague, North America-United States-New Jersey-New Brunswick, Asia Pacific-Philippines-National Capital-Manila
Johnson & Johnson Services Inc. (6090)
Job Function
Training & Development
Requisition ID