Customer Service Associate-Sales Associate
Date Prepared: June 2012
Function: To provide a friendly and satisfying experience to all our customer’s, directly impacting top line sales.
Reports to the Store Management Team and ultimately the Store Manager.
Extensive interaction with customers, associates and management team.
Summary of Duties and Responsibilities (Essential Functions):
Greet and assist all customers with a customer-centric "service" mentality
Deliver a consistent customer experience by gaining trust and respect with our customer
Use product knowledge about vendors, styles, prices, and merchandise, to assist customers
Effectively process POS transactions in an efficient and friendly manner
Meets or exceeds credit and loyalty program goals
Creates a positive Fitting Room environment through customer interaction and recovery
Supports and implements changes needed to improve the company’s efficiency
Upholds the values and integrity of the company.
Works well with others to accomplish tasks, solve problems, and achieve goals
Recovers and sizes merchandise to maintain presentation standards
Treats our product with care and respect by maintaining a clean, neat and organized store
Performs housekeeping duties including vacuuming, cleaning, dusting and polishing
Must be able to have full body rotation/mobility; i.e., bending, stooping, twisting, reaching a minimum of 60 inches for stocking and maintaining merchandise, etc. to replenish and maintain merchandise.
Must be able to climb a 6-ft ladder for maintaining and displaying merchandise (if applicable).
Must be able to lift and carry a minimum of 20 pounds in order to unload and process merchandise.
Must be able to push and pull merchandise fixtures (minimum resistance of 20 pounds) for presentation and department changes.
Must be able to handle cleaning equipment (vacuum, broom, mop, duster, etc.) used for maintaining cleanliness.
Must have full hand usage to operate hand tools.
Required to stand on feet 95% of the day.
Job Types: Part-time, Temporary
Salary: $9.00 /hour